Flavia Marinho Dos Santos

I have been working at Collins Debden since August 2022, initially taking on the role of Logistics Administrator, reporting directly to the General Manager. My previous experience enabled me to quickly develop skills that exceeded expectations. With a strategic planning mindset, I reduced excess inventory in the warehouse, saving costs on pallet and shelf positions. I successfully coordinated two warehouses (one for online orders and the other for B2B orders), mitigating transfer costs between the two by coordinating direct shipping from Asia for e-commerce. This action alone resulted in a 20% cost reduction. Additionally, after conducting a cost analysis, I led a TENDER for a new warehouse, identifying opportunities to switch from pick-and-pack units or inner packs to master cartons, saving 18% of our budget. Collins Debden has allowed me to leverage my knowledge in Supply and Distribution, where I have significantly contributed to the company's cost reduction efforts.

• Responsible for managing 1,173 SKUs.
• Oversee operations of two warehouses.
• Managed inventory and supplies to ensure materials were available when needed.
• Investigated discrepancies between actual stock levels and those indicated by inventory reports.
• Maintained accurate records of shipments and inventories in accordance with company standards.
• Updated and maintained databases with current information.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Negotiated pricing and terms with suppliers to optimize costs while maintaining quality standards.

In 2020, I took a career break to study English as a second language in Australia. From 2020 to August 2022, I dedicated myself to a sabbatical period focused on personal growth and language learning.

In the position of Operations Analyst, reporting to the Operations Manager, I collaborated closely with the Logistics and Supply Chain team.

During this period, I successfully implemented the SalesForce system to optimize the company's processes. My responsibilities included order management, transportation management, and customer service. Additionally, I worked in conjunction with the sales and logistics teams to devise and implement strategies aimed at achieving Delivery In Full, On Time (DIFOT) targets, ensuring orders were fulfilled punctually and accurately.

I was also responsible for implementing the EDI (Electronic Data Interchange) process, which significantly reduced the return rate from 15% to 3%. Under my management, I optimized the logistics processes related to order management, achieving an OTIF (On Time In Full) rate of 99.5% and reducing returns by mentoring internal sales staff to mitigate order errors.

• Orchestrated seamless order management processes in SAP/Salesforce.
• Mastered company sales and order management processes, emerging as the go-to expert within the organization, providing guidance and support to personnel across different levels.
• Innovated new order management processes, optimizing efficiency for both sales staff and customers, and consistently driving improvements in operational performance.
• Evaluated internal systems and identified areas for improvement, leading training initiatives to address ongoing challenges and enhance team proficiency.
  
• Performed data analysis to identify opportunities for streamlining processes through automation.

For 3 consecutive years I was awarded for increasing profitability through the sale of new SKUS to existing customers.

• Planned, budgeted and executed business development strategies to bring in new customers, enhance revenues and optimize profits.
• Managed and executed proposals to maximize exposure to customers and increase sales revenue.
• Handled customer requests and proposals expertly based on in-depth research, knowledgeable quotes and detailed reports.
• Developed marketing and communications materials to target specific customers and markets.
• Developed and presented sales offerings to customers, answered questions and redirected objections to close deals.
• Grew business by directing customer acquisition and retention strategies.
• Cultivated strong professional relationships with key clients to drive long-term business development.
• Determined price schedules and discount rates.
• Resolved customer complaints regarding sales and service.