Flavia McDonald

Driven and dedicated, I am a professional with a passion for solving problems and a natural inclination towards continuous learning. Currently enrolled in the Postgraduate Diploma in Migration Law and Practice program at UTS, I'm enthusiastic about merging my academic insights with real-world practical challenges. My objective is to support migration agents in navigating diverse cases and assist with advice on migration matters across different visa subclasses. With a sharp analytical mind, I thrive in understanding and streamlining work processes to maximize efficiency and achieve lasting results. Motivated by challenge, I am looking to take the next step in my career and become part of a team that strives for excellence and delivers results.

• Proven ability to manage files, schedule appointments, coordinate meetings, and maintain accurate records, ensuring efficient workflows and maximizing team productivity.
• Skilled at organizing processes, documents, and information for optimal efficiency, guaranteeing up-to-date client records and seamless information retrieval.
• Leverage research expertise to assist migration agents in drafting legal documents, preparing visa applications, and conducting in-depth research to ensure successful case outcomes.
• Communicate and liaise professionally and courteously with clients, government agencies, and stakeholders, fostering positive relationships and clear communication.
• Assist with preparing and lodging visa applications with the Department of Immigration and Border Protection, ensuring accuracy and adherence to regulations for timely processing.
• Maintain a strong learning capacity to continuously update myself on immigration laws, regulations, and procedural changes to effectively support the legal team and provide accurate client advice.
• Go above and beyond to surpass customer expectations, exceptional communication skills both face-to-face and over the phone, building positive and lasting customer relationships.
• Thrive in collaborative environments, fostering strong relationships across departments and building trust with diverse stakeholders., Proven ability to work effectively in a team environment while maintaining accountability for independent work and exceeding expectations.
• Multi-cultural experiences with fluency in English and Portuguese, and intermediate Spanish language skills, allowing for effective communication across diverse client bases.