Flayme Rollins
Morphett Vale,SA
Summary
At Coles Supermarket as a Grocery Manager I developed my skills in merchandising strategies and team coordination, I enhanced store performance and lead my team through major disruptions. My expertise in inventory management, fostering a positive work environment and team morale, led to increased efficiency and customer satisfaction which showed weekly in our customer satisfaction reporting methods. Skilled in customer service management, safety monitoring and team management, I developed the ability to consistently deliver results that exceeded expectations.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Grocery Manager
Coles Supermarket
01.2023 - Current
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimised workflows.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Completed weekly rostering and organisation of a team size of 35-40.
- Managed the store on occasions that the Store Manager was not present
Night Shift Filler
Coles Supermarket
07.2019 - 01.2023
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Managed the team as a second in charge to put loads away in the time frame given.
- Often worked are various Coles Supermarkets in the region to assist in managing their night and day operations and teams.
Education
High School Diploma -
Hamilton Secondary College
Mitchell Park, SA 03.2019 - 11.2024
Certificate III in Fitness -
Australian Institute of Fitness
Unley, SA11.2019
Skills
Coordination of inventory
Customer service and assistance
Verbal and written communication
Customer Service Management
Training and mentoring
Complaint Handling
Task Delegation
Supply level management
Merchandising Strategies
Safety Monitoring
Employee Management
Store maintenance
Scheduling Coordination
Timeline
Grocery Manager
Coles Supermarket
01.2023 - Current
Night Shift Filler
Coles Supermarket
07.2019 - 01.2023
High School Diploma -
Hamilton Secondary College
03.2019 - 11.2024
Certificate III in Fitness -
Australian Institute of Fitness
Similar Profiles
Daisy AhmedDaisy Ahmed
Team Member - Part-time at Coles SupermarketTeam Member - Part-time at Coles Supermarket
Mason WellsMason Wells
Duty Manager at Coles SupermarketDuty Manager at Coles Supermarket
Marcus ShamoonMarcus Shamoon
Sales Associate at Coles SupermarketSales Associate at Coles Supermarket