Fletcher Aitken
Melbourne,VIC
Summary
I am a personable and astute student with proven management and interpersonal skills developed from home duties, sporting and volunteering engagements. I have an understanding of general employability skills and the importance of working as a team, learning from others and am looking forward to developing new skills and abilities. I am a dedicated and enthusiastic, eager to contribute to team success through hard work, reliability, and integrity. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
McDonald's
Narre Warren, VIC
03.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Trades Assistant
Berwick Pools
Berwick, VIC
01.2020 - Current
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Assembled and disassembled filters for pool openings, closings and repairs.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
Cleaner
Beaconsfield Baptist Church
Beaconsfield, VIC
01.2021 - Current
- Emptied trashcans and transported waste to collection areas.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Education
High School Diploma -
Maranatha Christian School
Endeavour Hills, VIC11.2023
Skills
- I received a commendation by Ambulance Victoria in June 2019 for showing courage, bravery and compassion to my elderly neighbour when he became trapped under his ride on lawn mower
- Communication and Interpersonal Skills
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Upbeat and Positive Personality
- Diagnostics and troubleshooting
Timeline
Cleaner
Beaconsfield Baptist Church
01.2021 - Current
Customer Service Representative
McDonald's
03.2020 - Current
Trades Assistant
Berwick Pools
01.2020 - Current
High School Diploma -
Maranatha Christian School
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