Fletcher Barber
Brisbane,QLD
Summary
Customer service expert with 5+ years in customer facing roles. Flexible in roles with the ability to be either a leader or a follower. Strong business operations knowledge at both a SME and Global scale. Happy, enthusiastic and ready to learn.
Overview
8
8
years of professional experience
Work History
UNIQLO Management Candidate (UMC)
FAST RETAILING CO., LTD.
08.2024 - Current
- Lead and manage multiple employees at a time in one of the highest traffic stores in UNIQLO Australia.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Actively involved in store and company operations.
- Monitored store and company weekly, monthly, quarterly and YTD performance to help find the best course of action.
- Ensure that the store is complying with all guidelines set by corporate.
- Train new employees and educating them on how to conduct work in an efficient safe manner.
- Lean how one of the largest retail businesses in the world runs and operates at both a local and global level.
Hotel Reservations Agent
Flashhary PTY LTD
01.2017 - 07.2024
- Monitored hotel's budget and financial records.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Prepared reports on guest satisfaction levels and other metrics.
- Coordinated with vendors and business partners for repair and maintenance of hotel.
- Greeted guests at front desk and cultivated a friendly atmosphere with guests to make pleasant experience.
- Worked effectively in a fast-paced environment.
- Dealt with customer inquires and complaints and learnt how to effectively navigate difficult situations.
Education
Bachelor's Degree - Marketing And International Business
Queensland University of Technology
Brisbane, QLD08-2024
Diploma - Business
Queensland University of Technology
Brisbane, QLD12-2022
Certificate III - Hospitality
TAFE QLD
QLD12-2018
Certificate II - Hotel Management
TAFE Queensland
QLD12-2018
Certificate III - Business
Binnacle Vocational Training
Brisbane, QLD12-2018
Skills
- Innovation and creativity
- Professional demeanor
- Multitasking Abilities
- Teamwork and collaboration
- Office management
- Microsoft office (Word, PowerPoint, Excel)
- Database management
- Analytical skills
- Research skills
- Conflict resolution
- Creative problem solving
- Customer Service
Languages
Japanese
Limited Working
Korean
Elementary
Interests
- Esports
My best friend and I managed, coached and operated our own armature Esports organisation for over 2 years, being involved in the Overwatch and Valorant scene
My responsibilities included:
- Managing teams and players
- Booking practice matches
- Individual and team coaching
- Effectively communicate with the teams through weekly and monthly schedules and communication channels
- Conflict resolution
- Player scouting
- Player and team improvement
Our teams saw strong results with our Overwatch team winning the AAOL (Armature Australian Overwatch League) 3 times in a row, 2 of which they went flawless
Timeline
UNIQLO Management Candidate (UMC)
FAST RETAILING CO., LTD.
08.2024 - Current
Hotel Reservations Agent
Flashhary PTY LTD
01.2017 - 07.2024
Bachelor's Degree - Marketing And International Business
Queensland University of Technology
Diploma - Business
Queensland University of Technology
Certificate III - Hospitality
TAFE QLD
Certificate II - Hotel Management
TAFE Queensland
Certificate III - Business
Binnacle Vocational Training
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