Fleur Bowden
Glenbrook,NSW
Summary
With 9 years of hospitality experience, I have developed a range of soft and hard skills which will prove useful for a career in the communications field, aided with the skills equipped through my Communications degree. With strong organisational and planning skills, I pride myself on my attention to detail. My strengths extend to my ability to converse with people, whether that be customers or colleagues in teams, and utilise skills learnt in my Communications degree to demonstrate my written communication ability.
Overview
11
11
years of professional experience
Work History
Front of House Employee
Con's Continental Deli & Patisserie
02.2024 - Current
Front of House Employee
Head Over Heels
12.2022 - 01.2024
- Delivered exceptional service as illustrated through multiple positive Google reviews.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
Front of House Employee
Bourke Street Bakery
06.2021 - 11.2022
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
Front of House Employee
Con's Continental Deli & Patisserie
04.2019 - 05.2021
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Contributed to an engaging social media presence through weekly polls, quiz's and interactive posts.
Babysitter
1-4 Children Per Family, 7 Months- 12 Years
01.2013 - 01.2020
Oporto Front of House
06.2015 - 06.2016
- Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
- Streamlined front of house operations for increased efficiency and optimal guest experience.
- Collaborated with other team members to maintain a clean, organized, and welcoming environment.
- Gained confidence in liaising with stakeholders including customers and fellow colleagues
Education
Business Communications & PR Major
Griffith University
Gold Coast, QLD2025
Higher School Certificate -
Penrith Anglican College (PAC)
Orchard Hills, NSW09.2018
Skills
- Forming and maintaining relations with customers
- Active listening
- Written communication
- Verbal communication
- Collaboration; strong team work
- Self-driven when needed
- Organisation and planning
- Problem identification and solving
Timeline
Front of House Employee
Con's Continental Deli & Patisserie
02.2024 - Current
Front of House Employee
Head Over Heels
12.2022 - 01.2024
Front of House Employee
Bourke Street Bakery
06.2021 - 11.2022
Front of House Employee
Con's Continental Deli & Patisserie
04.2019 - 05.2021
Oporto Front of House
06.2015 - 06.2016
Babysitter
1-4 Children Per Family, 7 Months- 12 Years
01.2013 - 01.2020
Business Communications & PR Major
Griffith University
Higher School Certificate -
Penrith Anglican College (PAC)
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