Fleur Dicke
Brisbane,QLD
Summary
I'm a hardworking, open-minded, and motivated individual with a balanced approach to work, maintaining both a professional and friendly relationship with colleagues. I have plenty of experience delivering customer service and administrative duties, including clerical support and public interaction.
Seeking a new role within a company where I can utilise my skills and experience to contribute to a positive and efficient work environment while continuing to grow professionally.
Overview
6
6
years of professional experience
Work History
Dental Receptionist
Strand Dental
04.2022 - 01.2024
- Scheduled, rescheduled, and cancelled appointments for new and existing patients.
- Answering phone calls to offer information about the practice or treatment and services we provide, communicating with the dentists first to give patients advice and listening to patients to ensure we provide the best care.
- Provided professional and friendly customer service by acknowledging patient inquiries via phone, email, or face to face interactions.
- Listening to sensitive situations discussing payment for future or outstanding treatment, treatment plans and having empathy if patients share their worries or concerns to build trust.
Sales Assistant
Dunelm
07.2018 - 03.2022
- Providing professional advice and service on bespoke Made To Measure, Curtains, Blinds & Shutters.
- Having specific industry knowledge on current trends, fabrics and colour schemes to guide customers in the right direction to fit their requirements.
- Building professional relationships with customers by providing excellent service to gain their trust.
- Ensuring customer satisfaction by going above and beyond to provide solutions such as helping to locate products in store or online or searching near by stores.
Education
Bachelor of Arts - Textile Design
Greater Brighton Metropolitan College
Goring-by-sea06.2021
Skills
- Punctual, reliable and organised
- Good administration skills eg emails, phone calls, payments and data entry
- Excellent verbal and written communication skills
- Great understanding and handling of confidential information
Timeline
Dental Receptionist
Strand Dental
04.2022 - 01.2024
Sales Assistant
Dunelm
07.2018 - 03.2022
Bachelor of Arts - Textile Design
Greater Brighton Metropolitan College
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