Fleur Sams
Melbourne,VIC
Summary
I am an enthusiastic and service-driven individual with a diverse background in customer service, retail, and fitness. Well-versed in handling client interactions, managing transactions, and resolving issues efficiently in high-paced environments. I am naturally able to build rapport with people from all walks of life, remain calm in challenging situations, and always present a warm, professional demeanour.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Trainer
Fernwood Fitness
Melbourne, Victoria
04.2025 - Current
- Maintained cleanliness and organization of gym equipment and training areas.
- Built strong relationships with clients, fostering a supportive training environment.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Recommended products such as dietary supplements or specific equipment when necessary.
Customer Service Administrator
Tedaisy
United Kingdom, Wiltshire
01.2020 - 03.2025
- Trained new staff on customer service protocols and software tools.
- Provided support during peak periods, ensuring high-quality service delivery.
- Answered customer inquiries and resolved customer issues in a timely manner.
- Ensured compliance with company policies and procedures when dealing with customers.
Retail Shop Assistant
Clarks
United Kingdom, Wiltshire
10.2018 - 12.2019
- Maintained cleanliness of the sales floor and ensured product displays were appealing.
- Greeted customers upon entry and provided assistance with locating items.
- Organized stockroom shelves to ensure efficient product stocking and retrieval.
- Processed customer payments accurately and efficiently, including cash, credit, and debit transactions.
Retail Shop Assistant
Russell & Bromley
United Kingdom, Wiltshire
07.2017 - 08.2018
- Assisted customers in selecting footwear and accessories, while providing product information.
- Processed sales transactions using point-of-sale systems accurately.
- Placed orders for customers when requested items were not available in-store.
- Completed daily checklists for smooth shop operations.
Education
ATAR 80 - Business
Salisbury 6th Form College
United Kingdom08-2019
ATAR 90 - English
St Edmund's Girls' School
United Kingdom08-2017
ATAR 80 - Mathematics
St Edmund's Girls' School
United Kingdom08-2017
Skills
- Effective communication
- Patience and empathy
- Cross-selling techniques
- Product knowledge expertise
- Customer service
- Product restocking
- Time management capabilities
- POS systems
Certification
- Emergency First Aid At Work
References
References available upon request.
Timeline
Personal Trainer
Fernwood Fitness
04.2025 - Current
Customer Service Administrator
Tedaisy
01.2020 - 03.2025
Retail Shop Assistant
Clarks
10.2018 - 12.2019
Retail Shop Assistant
Russell & Bromley
07.2017 - 08.2018
ATAR 80 - Business
Salisbury 6th Form College
ATAR 90 - English
St Edmund's Girls' School
ATAR 80 - Mathematics
St Edmund's Girls' School
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