Fleur Valere
Maroubra,Australia
Summary
Experienced and highly professional Flight Attendant with over 22 years at Qantas Airways, providing premium service in Business and First Class. Known for exceptional communication, outstanding customer care, cultural awareness, and ability to remain calm under pressure. Strong background in hospitality and administration, with demonstrated leadership, adaptability, and attention to detail in fast-paced environments.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Administrative Assistant & Stock Control
Time Out Beauty
06.2022 - Current
- Provide administrative support in a busy beauty retail and e-commerce environment.
- Assist with inventory management, stock replenishment, and quality control of beauty products.
- Liaise with suppliers and manage incoming product deliveries and documentation.
- Support day-to-day business operations, customer service queries, and online orders.
- Contribute to maintaining an organized, efficient back-of-house environment.
- Part-Time
Business/First Class Flight Attendant
Qantas Airways Limited
02.2000 - Current
- Delivered premium in-flight service to both first-time travelers and elite frequent flyers.
- Fostered strong relationships with team and customers, enhancing the overall flight experience.
- Adapted swiftly and calmly to a wide range of situations to ensure customer safety and satisfaction.
- Displayed cultural awareness, assisting children, anxious travelers, and non-English speakers with empathy.
- Maintained inflight hygiene and presentation standards to uphold Qantas’ premium image.
- Trained and certified in aircraft safety procedures, including emergency response and first aid.
Personal Assistant
Freelance
04.2021 - 02.2022
- Maintained organized filing systems for personal and professional documentation.
- Coordinated appointments and managed personal and professional calendars.
- Facilitated communication by responding to emails and other correspondence.
- Enhanced executive time management through prioritization and task organization.
- Managed deceased estate processes to ensure compliance and efficiency.
- Oversaw readiness of houses for sale, ensuring optimal presentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to family situations
Restaurant Manager
Grand National Restaurant
09.1996 - 12.1999
- Managed daily operations and a team of 20+ staff in a high-volume restaurant environment.
- Implemented cost-effective beverage ordering systems, improving profit margins.
- Created new event-hosting models to boost private bookings and revenue.
- Developed training manuals and service standards for onboarding new team members.
- Championed team communication and morale, fostering a positive and productive culture.
Personal Assistant
QBE Insurance
01.1995 - 12.1996
- Supported senior executives with scheduling, travel coordination, and event planning.
- Handled confidential communications, calendar management, and correspondence.
- Streamlined operations and assisted in internal initiatives to improve office efficiency and morale.
- Drafted high-quality reports, presentations, and executive-level documentation.
Group Secretarial Assistant
KPMG
03.1994 - 12.1996
- Assisted the Audit Department with project coordination and client communication.
- Managed administrative tasks, including multi-line phone systems, appointment setting, and filing.
- Acted as a liaison between departments and upper management to ensure smooth operations.
Education
Diploma - Administration & Business Computing
Sydney, NSW01.1993
Skills
- Customer Service Excellence
- Communication & Relationship Building
- Organisation & Project Management
- Attention to Detail
- Conflict Resolution & Problem Solving
- Multitasking & Time Management
- Cultural Sensitivity
- Documentation & Reporting
- Microsoft Office (Word, Excel, Outlook, PowerPoint), Google Docs & Slides
- Fast Learner with Software & Digital Tools
Certification
- Certificate in Hospitality – First and Business Class Service, Qantas Airways Ltd, Mascot NSW | 2000-02
- Emergency Procedures Certification, Civil Aviation Safety Authority (CASA) | Ongoing (every 6 months)
- Sales & Food Preparation Certificate, Thermomix Australia, Sydney NSW | 1993-12
- First Aid Certificate, St John Ambulance, South Sydney NSW | 1999-09
Timeline
Administrative Assistant & Stock Control
Time Out Beauty
06.2022 - Current
Personal Assistant
Freelance
04.2021 - 02.2022
Business/First Class Flight Attendant
Qantas Airways Limited
02.2000 - Current
Restaurant Manager
Grand National Restaurant
09.1996 - 12.1999
Personal Assistant
QBE Insurance
01.1995 - 12.1996
Group Secretarial Assistant
KPMG
03.1994 - 12.1996
Diploma - Administration & Business Computing
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