Felicity Tame

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Balanced and organized cash register by handling cash and cheques, counting change, and operating Eftpos machines.
• Assisted customers with prompt and polite support in-person and via telephone.
• I helped in making local deliveries using the work vehicle
• Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
• Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.

• Maintained and repaired fences.
• Prepared and administered vaccinations and medications to animals.
• Rotated animals between grazing areas to provide enough access to food.
• Observed animals and notified supervisor of signs of illness.
• Herded livestock using motorbikes and dogs.
• Aided my boss in drafting and mustering cattle and sheep.

• Maintained a clean and organized café environment, adhering to health and safety regulations.
• Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
• Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
• Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
• Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
• Supported fellow team members in achieving a smooth workflow during peak hours.
• Served as a knowledgeable resource on menu items for customers seeking assistance or recommendations based on preferences or dietary restrictions.
• Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
• Prepared salads, soups and sandwiches for customers.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Accurately operated cash register to process customer payments.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Assisted other team members to achieve goals.
• Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
• Escalated problems or complaints to relevant supervisor or manager for resolution.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Brewed coffee and tea and changed out drink station syrups.
• Completed milkshakes and ice cream desserts for customers.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

I completed years 7-12 at Monaro High School.

I received an ATAR, HSC and a Cert II in Agriculture.