Summary
Overview
Work History
Education
Skills
Timeline
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Florance Isaot

Perth

Summary

Detail-oriented and adaptable individual currently studying a Bachelor of Nursing at Murdoch University, with hands-on clinical experience in aged care. Demonstrates strong analytical thinking, clear communication, and effective teamwork, developed through both healthcare training and customer-facing roles at Hungry Jack’s and Coles. Proven ability to thrive in fast-paced and high-pressure environments, with a proactive approach to problem-solving and a commitment to safety and process improvement. Eager to contribute to team success in the mining sector, while continuing to grow professionally and gain more experiences.

Overview

3
3
years of professional experience

Work History

Practical Nursing Student

Murdoch University
11.2024 - 12.2024
  • Enhanced patient care by effectively applying nursing techniques and maintaining accurate documentation.
  • Implemented successful therapeutic communication techniques that helped reduce anxiety levels among distressed patients or family members during challenging situations.
  • Applied critical thinking skills when assessing patients'' conditions, recognizing potential complications early on for swift intervention strategies.
  • Demonstrated professionalism in all interactions with patients, families, and healthcare team members while maintaining confidentiality and upholding ethical standards.
  • Utilized evidence-based practice principles to inform decision-making processes in daily nursing activities.
  • Promoted a safe environment for both patients and staff by adhering to infection control protocols and advocating for best practices.
  • Monitored patient vital signs and reported any changes to nursing staff.
  • Evaluated patient histories, complaints, and current symptoms.
  • Helped patients complete bathing, dressing and eating.
  • Delivered emotional support to patients and families during challenging times.

Customer Service Cashier

Coles
06.2022 - 10.2024
  • Assisted customers with product selection, inquiries, and order customization requests.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Resolved customer concerns to meet unique needs and boost satisfaction.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Crew Member

Hungry Jacks
01.2022 - 12.2022
  • Placed orders into POS systems and handled cash and credit transactions.
  • Handled customer complaints in a professional and courteous manner.
  • Organized and stored ingredients according to schematics and expiration dates.
  • Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination.
  • Maintained knowledge of store menus to advertise promotions and limited-time offers.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Education

Bachelor of Nursing - Nursing

Murdoch University
Perth, WA
11-2027

Skills

  • Customer Service And Assistance
  • Reliability and punctuality
  • Shelving Items
  • Upselling Techniques
  • Restock Products
  • Service Minded
  • Excellent Communicator
  • Loyal And Trustworthy
  • Team Player
  • Reliable
  • Problem Solver
  • Dedicated

Timeline

Practical Nursing Student

Murdoch University
11.2024 - 12.2024

Customer Service Cashier

Coles
06.2022 - 10.2024

Crew Member

Hungry Jacks
01.2022 - 12.2022

Bachelor of Nursing - Nursing

Murdoch University

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Florance Isaot