Summary
Overview
Work History
Education
Skills
Timeline
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Florence Edwards

Buderim,QLD

Summary

Customer Service Representative with a track record of enhancing customer satisfaction through expert problem-solving and active listening. Skilled in operating complex till systems and maintaining high sanitary standards. Demonstrated ability to improve service delivery by applying critical thinking and customer service skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Big W
07.2023 - Current

-Responded to customer requests for products, services, and company information within multiple areas such as apparel, cosmetics and hard-goods.

-Developed strong product knowledge to provide informed recommendations based on individual customer needs.

-Operated till systems and handled cash effectively.

Restaurant Waiter

Hane Sushi
02.2023 - 08.2023
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Customer Service Representative

BEEFYS
01.2021 - 12.2022

-Maintained a sanitary work environment in accordance with legal regulations.

-General upkeep such as restocking, cleaning and mopping.

-Operating a deep-fryer and a coffee machine.

-Cash handling and till operation.

Education

Diploma of Beauty Therapy - Cosmetology

Demi International
Maroochydore, QLD
06.2024

High School Diploma -

Siena Catholic College
Sippy Downs, QLD
11.2023

Skills

  • Qualified Beauty Therapist
  • Extensive experience within customer service positions
  • Friendly and cooperative

Timeline

Customer Service Representative

Big W
07.2023 - Current

Restaurant Waiter

Hane Sushi
02.2023 - 08.2023

Customer Service Representative

BEEFYS
01.2021 - 12.2022

Diploma of Beauty Therapy - Cosmetology

Demi International

High School Diploma -

Siena Catholic College
Florence Edwards