FLORENCE EZBON
Quinns Rocks,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service
BigW Ellenbrook
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
School Officer
Department Of Education
05.2022 - Current
- Answer and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Created, prepared, and delivered reports to various departments.
- Enrolments entering into SIS, updating student details in SIS including medical details.
- SEQTA for updating student attendance records.
- RM Billing.
- Updating teachers regarding parents enquiries via email.
- Filing student records.
- Reception duties.
Disability Support Worker
At Home Care
12.2019 - 04.2022
- Administer medication
- Peg care and feeding Bowel care Assist with personal hygiene and toileting/continence management
- Assist with mobility and use hoist systems when required
- Observed and documented client behaviours
- Provide friendly, compassionate support to the elderly by helping with daily living, personal care and hygiene
- Typical duties include showering, dressing and feeding
- Arrange and supervise activities designed to enhance physical, social and emotional wellbeing
- Assist with household duties such as tidying and cleaning
- Provide emotional support and companionship
- Assist with self-medication such as taking tablets and applying creams
- Operate in a culturally diverse background with residents and co-workers
- Provide care and support for individuals with dementia.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
Assistant in Nursing
Rosewood Care Group
10.2016 - 03.2021
- Administer medication
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of residents under long-term care.
- Delivered high-quality care to patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
No Degree -
Introduction To SIS Classic Administration Manager Course
Joondalup, WABachelor of Nursing -
The University of Notre Dame Fremantle
01.2021
Certificate IV in preparation for Enrolled Nursing -
North Metropolitan TAFE
01.2017
Enrolled Nursing -
North Metropolitan TAFE
01.2017
Skills
- Teamwork skills with demonstrated ability to work collaboratively as part of multidisciplinary team
- Excellent communication skills developed from working with wide range of people in numerous residences, with ability to quickly establish rapport, able to communicate well with those from different cultures and background
- Computer proficiency including Microsoft office and able to quickly learn new programs and internal databases/ system
- SEQTA, SIS management
- School enrolments and attendance
- Front desk administrator
- Microsoft PowerPoint
- Microsoft Excel
- Documentation
- Administrative and Office Support
Certification
- Enrolled Nursing
- Certificate IV in preparation for Enrolled Nursing
- Basic life support
- First-Aid
- Manual handling certificate
- Medication competence
- Hand Hygiene
- Working with children
- Driving License
Roles And Responsibilities
- Administer medication
- Peg care and feeding
- Bowel care
- Assist with personal hygiene and toileting/continence management
- Assist with mobility and use hoist systems when required
- Observed and documented client behaviors
- Provide friendly, compassionate support to the elderly by helping with daily living, personal care and hygiene. Typical duties include showering, dressing and feeding
- Arrange and supervise activities designed to enhance physical, social and emotional wellbeing
- Assist with household duties such as tidying and cleaning
- Provide emotional support and companionship
- Assist with self-medication such as taking tablets and applying creams
- Operate in a culturally diverse background with residents and co-workers
- Provide care and support for individuals with dementia
Clinical Placement Experience
- Brightwater Onslow Gardens Subiaco (Aged Care), 4 weeks
- Rockingham hospital, mental health, 2 weeks
- Fiona Stanley hospital, Orthopaedics/ Surgical, 5 weeks
- St John of Gods Midland, medical and surgical, 4 weeks
Career Overview
I consider myself to be responsible, hardworking and well-presented person. I am dedicated and energetic enrolled nurse graduate with experience seeking for an opportunity to contribute to positive patient outcome in a supportive and caring environment. Strong clinical skills, a caring and patient nature, excellent communication and organisation and a desire to continue learning and developing. I can confidently relate to patients of different cultures and background. Computer literate and experience in using different systems for documentation.
References
Mrs Rebecca Lavin, HR Officer, 0450901771, Rebecca.Lavin@education.wa.edu.au Ms Julie Moxey, Business Manager, 0412033268, Julie.Moxey@education.wa.edu.au
Timeline
School Officer
Department Of Education
05.2022 - Current
Disability Support Worker
At Home Care
12.2019 - 04.2022
Assistant in Nursing
Rosewood Care Group
10.2016 - 03.2021
Customer Service
BigW Ellenbrook
No Degree -
Introduction To SIS Classic Administration Manager Course
Bachelor of Nursing -
The University of Notre Dame Fremantle
Certificate IV in preparation for Enrolled Nursing -
North Metropolitan TAFE
Enrolled Nursing -
North Metropolitan TAFE
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