Summary
Overview
Work History
Education
Skills
Timeline
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Florence Jacob

Ingleburn,NSW

Summary

Diligent Account Manager with sound judgment and decision-making skills, bringing well over 4 years in recruiting for the Logistics and Supply Chain. A qualified focused leader capable of delegating tasks and overseeing staff work products. Proficiencies in MS Office (Word, Excel), efficient in payroll and benefits processes within corporate human resources settings. Adept at learning new industry laws and standards, as well as incorporating relevant best practices into new planning and coordination.

Overview

15
15
years of professional experience

Work History

Recruitment & Training Officer

MKD Transcorp
10.2022 - Current
  • Operated and maintained applicant tracking and candidate management systems.
  • Collaborated with the Operational Risk & Compliance management team.
  • Hired employees and initiated new hire paperwork process.
  • Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
  • Identified, investigated and documented compliance violations and recommended corrective measures.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.

Afterhours Consultant

National Workforce
10.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assist with accurately rostering of casuals across all states.
  • Report overnight WHS issues to clients.
  • Sourcing suitable replacements by matching relevant skill set according to job specifications.
  • Handle complaints and escalate to relevant managers if need be.

Recruitment Officer

Vellex Transport
06.2021 - 10.2022
  • Hired employees and initiated new hire paperwork process.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Explained human resources policies, procedures, laws, standards, and regulations to each employee.
  • Supported management in developing and implementing personnel policies and procedures.
  • Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
  • Tracked key dates and deadlines and maintained specific personnel lists.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.

Account Manager

Labourpower
02.2018 - 06.2021
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Train and instruct a team of 134 team members.
  • Organise and oversee supply of casuals by keeping a detailed database of available casual pool.
  • Ensure all casuals meet site expectation
  • Ensure all casuals comply with chain of responsibility and traffic management.
  • Conduct Performance management and ensure team members are compliant onsite.
  • Attend daily operational meetings with accurate daily KPI for casual pool.
  • Screened all applicants based on qualifications and background to meet and exceed rigorous standards.
  • Maintained compliance with equal employment opportunity laws.
  • Operated and maintained applicant tracking and candidate management systems.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Gathered, modelled and reported on recruitment and candidate metrics.
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Developed lists of qualified candidates for corporate hiring managers.
  • Hired employees and initiated new hire paperwork process.
  • Coordinated incoming job requisitions and applications.
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.

Account Manager

Labourforce
04.2016 - 02.2018
  • Prepared relevant SRM documents in conformance with Safety Management System (SMS) order.
  • Recruiting – working with a team to hire and retain drivers.
  • Ensure drivers adhere to fatigue management and conduct the relevant checks to ensure compliance with RMS rules and other company policies and procedure.
  • Liaising with drivers regarding start and finish times as well as other
  • queries
  • Planning and scheduling of interstate and local drivers.
  • Receiving and reviewing applications, managing interviews and short- listing candidates.
  • Building relationships with clients.
  • Requesting references and checking the suitability of applicants before submitting their details to the employer.
  • Briefing the candidate about the responsibilities, salary and benefits of the job in question.
  • Preparing CV's and correspondence to forward to clients in respect of suitable applicants.
  • Updating client details on database.
  • Organising interviews for candidate as requested by the client.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Informing candidates about the results of their interviews.

Team Leader

Global Skills
03.2011 - 04.2016
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Risk assessments and drawing up Work experience contracts.
  • Host Engagement audits and sign up.
  • Engage clients in Work Experience activities.
  • Co-ordinate Cohort WEX activities
  • Where appropriate, encourage and assist jobseekers into work experience;
  • Provide ongoing support to jobseekers while in stream services and work experience.
  • Provide jobseekers with resources, advice and assistance enabling them to develop application letters, resumes, and interview techniques and to self-canvass employers
  • Assist jobseekers with strategies to build self-confidence.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.


Call Centre Operator

Department Of Housing
03.2008 - 03.2011
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Arrange subcontractors for home repairs
  • Identify home repairs through asking relevant questions through conversations over the phone with tenants.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Education

Certificate IV in Employment Services

Auswide

Diploma of Community Services Works

Management Institute

Certificate IV in Business

Auswide

Skills

  • Excellent planner and coordinator
  • Microsoft Office proficiency
  • Time management
  • Commitment to quality and service
  • Strong problem solver & Interpersonal Skills
  • Staff management
  • Forecasting abilities
  • Account management
  • Strategic planning
  • Relationship building and management
  • Goals and performance
  • Management collaboration
  • Team training
  • Highly competitive
  • Prioritizing workflows
  • Relationship building and management
  • Self-motivated
  • Goals and performance
  • Management collaboration

  • Relationship building and management
  • Self-motivated
  • Goals and performance
  • Management collaboration
  • Team training
  • Highly competitive
  • Prioritizing workflows

Timeline

Recruitment & Training Officer

MKD Transcorp
10.2022 - Current

Afterhours Consultant

National Workforce
10.2021 - Current

Recruitment Officer

Vellex Transport
06.2021 - 10.2022

Account Manager

Labourpower
02.2018 - 06.2021

Account Manager

Labourforce
04.2016 - 02.2018

Team Leader

Global Skills
03.2011 - 04.2016

Call Centre Operator

Department Of Housing
03.2008 - 03.2011

Certificate IV in Employment Services

Auswide

Diploma of Community Services Works

Management Institute

Certificate IV in Business

Auswide

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Florence Jacob