Over the course of a substantial career in aged care roles, I have developed a strong ability to engage and build rapport with clients, ensuring the provision of high-quality support services. The cornerstone of my approach is to actively listen to the needs of clients and then respond by liaising closely with a multidisciplinary team of healthcare professionals.
• Providing high quality support services to age care patients, including across:
• Hospitals
• Rehabilitation facilities
• Nursing homes and aged care facilities
• Support people with high-care needs, such as people with dementia or in rehabilitation
• Providing personal care assistance (PCA) and daily assisted living (DAL) services for select clients
• Building trust and rapport with clients to ensure exceptional service delivery
• Educating clients to help them understand and implement support systems
• Actively listening to clients to understand needs and preferences
• Communicating with client families, including educating them on treatments and support processes
• Liaising with healthcare staff, including Doctors, Nurses and Allied Health professionals
• Complying with best practice standards
Supporting 7 residents with disability to complete general daily activities, including:
• Dressing
• Housekeeping
• Personal hygiene routine
• Meal prepping and cooking
• Conversed with African migrants about the importance of breastfeeding babies
Certificate III, Aged Care Work
PCA Certificate (Person's Care in Hospital)
Community Educator - Public Speaking and Individual Support
Certificate III in Spoken and Written English
Certificate II in Spoken and Written English
Peer-Led Breastfeeding Support Program Certificate
Community Researcher Certificate
Certificate I and II in Practical Ability and Knowledge of Pre-school Teachers Course
Senior First Aid Certificate (Expired 2009)
Intercultural Leadership
Family Partnership Training Program (Peer Support Program)
Ethnic Communities Council Women's Sub Committee-Certificate of Mentorship Excellence (see notes)
Families in Cultural Transition (FICT) Program Educational Workshops
References
Hilda Makkink
Facility Manager
Stirling Aged Care
0466 120 831
Kapembwa Mante
Nurse
Stirling Aged Care
0450 033 439
Kapstwin@yahoo.com
Certificate III, Aged Care Work
PCA Certificate (Person's Care in Hospital)
Community Educator - Public Speaking and Individual Support
Certificate III in Spoken and Written English
Certificate II in Spoken and Written English
Peer-Led Breastfeeding Support Program Certificate
Community Researcher Certificate
Certificate I and II in Practical Ability and Knowledge of Pre-school Teachers Course
Senior First Aid Certificate (Expired 2009)
Intercultural Leadership
Family Partnership Training Program (Peer Support Program)
Ethnic Communities Council Women's Sub Committee-Certificate of Mentorship Excellence (see notes)
Families in Cultural Transition (FICT) Program Educational Workshops