FLORENCE LUBANG

This role consist of greeting passengers, provided ticketing assistance, and offered customer service by answering questions, resolving complaints, and verifying identification documents. I also performed daily opening and closing procedures, maintained work area cleanliness, and guided passengers as required and ensuring fast yet accurate checkin procedures were met.

During my time in this role I issued room keys, responded to inquiries and requests, handled payment processing, and welcomed guests. I managed calls, kept records of room availability and guest accounts, and maintained up-to-date reservations mail and inbox.

Some of the key points of my role was to support clients' social, physical, and emotional needs, accompany them to appointments and events, and helped them to develop every day life skills. I also monitored financial bookkeeping, built strong rapport with clients, and tracked behaviours and activities for documentation

This role required me to engaged positively with customers, I managed cash register operations, and resolved conflicts. I built relationships to improve customer satisfaction, monitored the sales floor, and kept the cash register organised and balanced.

Working at both City and Gungahlin locations I assisted in session setups, welcomed members, received calls, and handled payment processing. I also managed deliveries and office inventory