Summary
Overview
Work History
Education
Referees
Timeline
Generic

Florence Masengo

Werribee

Summary

I am a dedicated and compassionate individual with a strong commitment to providing exceptional care and support to individuals in need.

Recently completed a work placement as an individual support worker, gaining hands-on experience in assisting clients with daily living activities, personal care, and companionship. Skilled in

communication, problem-solving, and empathy, with a passion for promoting client independence and well-being. Background in accounting, customer service, and warehouse operations demonstrates adaptability, attention to detail, and a strong work ethic. Eager to leverage these skills and experiences to contribute to a team of support workers dedicated to enhancing the lives of clients and their families.

Overview

5
5
years of professional experience

Work History

Food Production Worker

JBS
08.2024 - 04.2025
  • Assembled and packaged food items securely to meet company standards.
  • Operated food production equipment safely and responsibly for quality output.
  • Complied with food storage and handling procedures for safe, hygienic operations.
  • Increased safety standards by following proper sanitation procedures and wearing appropriate protective gear.
  • Supported overall facility cleanliness through adherence to strict cleaning schedules.

Picking Packer

DHL
05.2024 - 08.2024
  • Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
  • Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
  • Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Increased order accuracy with thorough attention to detail when reading and following pick lists.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Customer Support Specialist

Airtel Money
10.2022 - 03.2024
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Account Assistant

Office World
02.2020 - 08.2022
  • Entered customer order details into system, accepted payments and updated accounts.
  • Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
  • Maintained open lines of communication with vendors, negotiating favorable payment terms when needed.
  • Documented sales, customer interactions and concerns and generated update reports for senior management.

Education

Certificate III - Cert3 in Individual Support ( Aging And Disability

Intercare Training
Melbourne, VIC

Accountancy - Accounting

Jrs
Malawi
05.2020

High School Certificate - Maths, Sciences, Langues, Social Studies , Art

Dzaleka Secondary Achy
Malawi
03.2019

Referees

Tamba

(East West Master Plumbing) Warehouse Supervisor

E: kemohtamba@hotmail.com

M: +61 (0)403489631

Dimasa Bud

DHL/ Coordinator

E: gedbudiongo@gmail.com

M: 0469720488

Alice Kasongo

Office world accountant

M: +265989515119

Timeline

Food Production Worker

JBS
08.2024 - 04.2025

Picking Packer

DHL
05.2024 - 08.2024

Customer Support Specialist

Airtel Money
10.2022 - 03.2024

Account Assistant

Office World
02.2020 - 08.2022

Certificate III - Cert3 in Individual Support ( Aging And Disability

Intercare Training

Accountancy - Accounting

Jrs

High School Certificate - Maths, Sciences, Langues, Social Studies , Art

Dzaleka Secondary Achy

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