Florence Samuels
Telopea,NSW
Summary
With over twenty years of professional experience, I am a consummate expert in customer service and leadership. My career is distinguished by a proven track record of exceptional communication skills, excellent time management, and a strong commitment to teamwork. I have honed my skills across a variety of roles at notable corporate and government institutions, such as NZI Insurance, BNZ, Vodafone, Pfizer, and the New Zealand Police. These experiences have been instrumental in shaping my entrepreneurial ventures, particularly in leading my own healthcare business to success. I am eager to bring this wealth of knowledge and expertise to an organization that values outstanding service and operational excellence.
Overview
10
10
years of professional experience
Work History
Co-Owner/Massage Therapist
Origin Manual Therapy
02.2018 - 06.2024
- Co-founded the Origin Manual Therapy (OMT) brand, driving its growth through a thriving clinical practice.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of client appointments.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Cultivated a robust client base exceeding 1000 individuals, attributed to exceptional customer service and superior health service delivery.
- Demonstrated financial acumen by adeptly managing accounts as a sole trader, meeting both professional and personal fiscal responsibilities.
- Fostered a collaborative network with health professionals, enhancing patient care through strategic referrals and diverse clinical settings.
- Established and maintained outstanding relationships with key stakeholders, including professional sports teams' medical personnel and community program leaders.
Emergency Communicator and Dispatcher
New Zealand Police
02.2014 - 06.2022
- Excelled in a high-stakes, pressure-driven role as an Emergency Communicator for NZ Police Communications, ensuring rapid and efficient first-response call handling.
- Demonstrated unwavering adherence to emergency protocols, maintaining exceptional call quality standards without the need for performance management interventions.
- Possessed advanced communication skills, adept at tailoring interactions to a wide spectrum of caller situations and personalities.
- Delivered precise written communications, capturing critical incident details for seamless information transfer to frontline personnel.
- Skilled in prioritisation and coordination, effectively engaging third-party agencies to optimize response times and support dispatch operations.
- Proven ability to perform collaboratively within a team environment or independently, showcasing versatility and reliability in emergency response scenarios.
Education
Bachelor of Health Studies - Neuromuscular Therapy
New Zealand College of Massage
Wellington, NZ12.2020
Diploma in Health Science - Massage And Sports Therapy
New Zealand College of Massage
Wellington, NZ12.2017
Diploma in Health Science - Therapeutic Massage
New Zealand College of Massage
Wellington, NZ06.2017
Skills
- Small business operations
- Customer Relations
- Records Management
- Strategic Planning
- Inventory Management
- Teamwork and Collaboration
- Recruiting and training
- Schedule Management
- Decision-Making
References
Referee contact details are available on request.
Timeline
Co-Owner/Massage Therapist
Origin Manual Therapy
02.2018 - 06.2024
Emergency Communicator and Dispatcher
New Zealand Police
02.2014 - 06.2022
Bachelor of Health Studies - Neuromuscular Therapy
New Zealand College of Massage
Diploma in Health Science - Massage And Sports Therapy
New Zealand College of Massage
Diploma in Health Science - Therapeutic Massage
New Zealand College of Massage
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