Florencia Baskhoro
Sydney,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Deli Supervisor
Taste Growers Market
02.2019 - Current
- Ensured exceptional customer service by addressing complaints promptly and professionally, resolving issues to maintain customer loyalty.
- Improved staff performance through regular training sessions, coaching, and performance evaluations.
- Contributed to the overall store success by participating in staff meetings, providing constructive feedback, and implementing suggested improvements.
- Conducted weekly audits of perishable items for freshness and quality assurance purposes, ensuring compliance with company guidelines.
Cafe Barista
Taste Baguette
09.2022 - 01.2024
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
Grocery Team Member
Coles Broadway
04.2020 - 08.2022
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
Education
Bachelor of Arts - Contemporary Music And Performance
Australian Institute of Music
The Rocks, NSW12.2022
Skills
- Customer Service
- Collaboration and Teamwork
- Reliable and Responsible
- POS Terminal Operation
- Problem-solving abilities
- Critical Thinking
- Cleanliness Maintenance
Timeline
Cafe Barista
Taste Baguette
09.2022 - 01.2024
Grocery Team Member
Coles Broadway
04.2020 - 08.2022
Deli Supervisor
Taste Growers Market
02.2019 - Current
Bachelor of Arts - Contemporary Music And Performance
Australian Institute of Music
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