Florencia SOFIA Pelatelli
Sydney,Australia
Summary
Dynamic wait staff professional skilled in customer service, team collaboration, and attention to detail. Experienced in training staff to enhance service quality and streamline operations. Committed to upholding health standards and providing a positive dining experience.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Sagardi
Valencia, Spain
02.2024 - 11.2025
- Delivered exceptional service to guests, ensuring satisfaction through prompt interactions.
- Trained new wait staff on restaurant protocols to improve productivity and service quality.
- Maintained compliance with health and safety regulations, upholding clean dining standards.
- Adapted to varying shifts and peak hours, demonstrating flexibility for team success.
Wait Staff Member
La pizza di Antonio Mansi
Salerno, Italy
09.2022 - 01.2024
- Highlighted daily specials and addressed guest inquiries to enhance dining experience.
- Coordinated with kitchen staff to ensure timely order delivery and quality presentation.
- Delivered food items to tables, maintaining a friendly and courteous demeanor.
- Operated POS terminals to input orders, split bills, and calculate totals accurately.
Wait Staff Member
Pizzeria Pignalosa
Salerno, Italy
02.2022 - 09.2022
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
Superior Trainee - Hospitality And Tourism Management
Instituto Superior Santa Rosa
Cordoba, Argentina12-2020
Skills
- Menu knowledge
- Customer service
- Team collaboration
- Attention to detail
- Flexibility in scheduling
- Memory retention
- Strong multitasking
- Positive guest interactions
Languages
Spanish
Native
Native
Italian
Proficient (C2)
C2
English
Advanced (C1)
C1
Timeline
Wait Staff Member
Sagardi
02.2024 - 11.2025
Wait Staff Member
La pizza di Antonio Mansi
09.2022 - 01.2024
Wait Staff Member
Pizzeria Pignalosa
02.2022 - 09.2022
Superior Trainee - Hospitality And Tourism Management
Instituto Superior Santa Rosa