Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
Generic

Floreta Lumani

Dandenong

Summary

Motivated and reliable Biomedical Science undergraduate with extensive customer service and pharmacy experience. Skilled at supporting health services, assisting customers with empathy and professionalism, and maintaining high standards in fast-paced environments. Strong ability to communicate effectively, solve problems quickly, and provide accurate health product recommendations. Seeking weekday or weekend roles in health, retail, or customer service.

Highly organized and dependable, with solid foundation in pharmaceutical principles and customer service. Knowledge in maintaining accurate patient records and proficient in inventory management. Committed to ensuring smooth pharmacy operations and enhancing patient care.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Priceline Pharmacy Pinewood
01.2024
  • Assisted customers with medication recommendations and makeup advice.
  • Processed prescriptions, invoices, and returns with accuracy.
  • Maintained stock levels, performed planograms, and managed promotional displays.
  • Conducted health checks (blood pressure) and supported customer queries with empathy.
  • Ensured high levels of store cleanliness, compliance, and customer satisfaction.

Sales Associate Manager

Sportsgirl
10.2024 - 09.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated point-of-sale systems for accurate transactions and inventory management.
  • Maintained cleanliness and organization of sales floor to promote positive environment.
  • Collaborated with team members to achieve daily sales goals and improve customer service standards.
  • Monitored stock levels and assisted in inventory replenishment to ensure availability of products.
  • Resolved customer complaints effectively, contributing to improved satisfaction rates and loyalty.
  • Greeted customers and helped with product questions, selections, and purchases.

Pharmacy Assistant

Pharmacy4Less Parkmore & DCO Keysborough South
01.2022 - 01.2025
  • Delivered outstanding customer service by assisting with prescriptions, OTC advice, and health queries.
  • Processed invoices, managed ticketing, and maintained accurate stock records.
  • Supported pharmacists with dispensing by filing scripts and ensuring compliance checks (allergies, concession cards).
  • Replenished and organized stock, completed planograms, and managed returns to suppliers.
  • Assisted customers with blood pressure checks and provided health product recommendations.
  • Ensured high store presentation standards and performed daily closing procedures.

Team Member

Kmart Dandenong
01.2022 - 01.2024
  • Provided frontline customer service and supported with sales queries.
  • Assisted in online order fulfillment, packaging, and labelling.
  • Maintained store presentation, removed hazards, and completed stocktake.
  • Monitored pricing accuracy and supported promotions.

Education

Bachelor of Biomedical Science -

Deakin University
09.2025

Skills

  • Exceptional customer service in retail and pharmacy settings
  • Knowledge of pharmacy operations (script processing, stock control, planograms, ticketing, invoices)
  • Strong communication and conflict resolution skills
  • Ability to recommend over-the-counter medications and provide product advice
  • Team collaboration, multitasking, and time management
  • Experience with stocktake, POS systems, and online order processing
  • Basic health monitoring (blood pressure checks)
  • Drug inventory control
  • Pharmacology expertise
  • Drug interaction awareness
  • Drug classification
  • Compounding support

Certification

  • SIR20116 Certificate II in Community Pharmacy
  • Bronze Duke of Edinburgh Award

Languages

Albanian
Native or Bilingual
English
Full Professional

Timeline

Sales Associate Manager

Sportsgirl
10.2024 - 09.2025

Pharmacy Assistant

Priceline Pharmacy Pinewood
01.2024

Pharmacy Assistant

Pharmacy4Less Parkmore & DCO Keysborough South
01.2022 - 01.2025

Team Member

Kmart Dandenong
01.2022 - 01.2024

Bachelor of Biomedical Science -

Deakin University

Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

I completed the Duke of Edinburgh Award in Year 9, which helped me build resilience, teamwork, and problem solving skills. I also gained valuable experience through volunteering, where I developed responsibility and communication skills. I am fluent in Albanian as well as English, which allows me to connect with a wider range of people. In addition, I have strong technology skills, including using Microsoft Office, Google Suite, and other digital tools effectively to support study, research, and project work.


Floreta Lumani