Floriana Ah Ki
Goodna,QLD
Summary
Experienced worker with a strong work ethic and a passion for providing exceptional customer service seeking a Security Hospital position. Adaptable and driven, able to work effectively both in team-based and independent settings. Possess excellent communication skills, outstanding people skills, and active listening abilities. Skilled in process optimization, problem-solving, stockroom procedures, in-store support, quality control, and product organization. Proficient in documentation and reporting, with exceptional organizational skills. Previous experience in warehouse and food processing industries, including voice picking, pick packing, wrapping and stacking pallets, and maintaining a safe working environment. Successfully met KPIs, improved operations, streamlined workflow, and negotiated competitive vendor contracts.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Handler
Fedex
10.2020 - 07.2022
- Optimized delivery routes using advanced planning tools, resulting in reduced transportation time and fuel costs.
- Exhibited strong problem-solving skills when faced with unexpected shipping challenges or logistical obstacles, ensuring minimal disruption to clients'' orders.
- Delivered public presentations to educate public on animal training and behavior.
- Balanced competing priorities in a fast-paced environment without sacrificing accuracy or efficiency in daily tasks such as sorting parcels according to destination zones.
- Provided excellent customer service when responding to inquiries regarding package status updates, addressing concerns, and resolving issues in a timely manner.
- Assist couriers with paperwork, including collection of Consignment notes, Airway bills and resolving discrepancies
- General administration, data entry and office duties.
- Ensure a high level of customer service is provided to all internal and external customers.
- Safely manage and internally moves all the consignments that comes in and out of the depot in a timely manner.
- Ensure compliance with with WHS, Dangerous Goods and Environmental legislation.
Voice Picker/Picker Packer
Martin Brower Company/McDonald's Distribution Center
08.2019 - 11.2019
- Acknowledged and resolved customer issues promptly and efficiently
- Monitored equipment performance and identified day-to-day deficits and areas for improvement
- Maintained a safe working environment
- Ensured data recording tools and resources remained up-to-date with real-time information
- Performed housekeeping tasks such as wrapping and stacking pallets for dispatch
- Met KPIs by voice picking orders for McDonald's
- Collaborated with team members and customers to find workable solutions
- Recognized by management for exceptional customer service
- Streamlined operations and workflow to improve profit margins
- Negotiated competitive vendor contracts to reduce costs
- Improved customer satisfaction through creative problem-solving
- Earned a reputation for good attendance and hard work
- Contributed to the development of work procedures
- Worked closely with team members to deliver project requirements and meet deadlines
- Used a voice picking system to receive picking instructions and locate products in the warehouse
- Accurately picked the required products and placed them into the appropriate containers
- Ensured that products are handled and packed carefully to prevent damage during transportation.
Voice Picker/Picker Packer
Americold
06.2019 - 08.2019
- Voice picked orders, stacked and wrapped pallets at Woolworth, meeting daily KPIs for accuracy and efficiency
- Received induction training to improve manual and finger dexterity, and applied new skills to work processes
- Provided reports and information to supervisors and upper management to aid in production improvement
- Read work orders and implemented proper procedures of fabrication and assembly to ensure quality control
- Collaborated with team members and customers to find workable solutions and improve operations
- Streamlined operations and workflow, and negotiated competitive vendor contracts to improve profit margins
- Improved customer satisfaction by finding creative solutions to problems
- Demonstrated excellent attendance and strong work ethic, earning a reputation as a reliable team member
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Food Processing
Youfoodz Pty Ltd
03.2019 - 06.2019
- Collaborated with team to plan, develop and implement processes
- Evaluated the customers' needs and provided service options to meet their requirements
- Facilitated the implementation of process by communicating objectives across client, teams, and departments, assigning multi-phase activities to appropriate personnel and coordinating time lines to ensure successful launch
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Weighing products make sure its the right weight
- Make sure the product is in the right temperature for packing
- Wrapping pallets
- Meet KPI's
- Working on process line conveyor
- Kept working environment clean and well-organized to promote efficiency and minimize waste
- Used company-approved chemicals and cleaning products to properly sanitize machines, promote food quality and prevent illness
- Maintained optimal personal and team protections by following safety protocols and procedures when operating equipment and using sharp tools
- Operated deep fryers, kettles and pressure cookers to high-quality, safe food
- Improved customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Perused recipes and formulas to determine cooking times, optimal temperatures and ingredient specifications
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Certificate 111 in Food Processing -
Compact Training Services Queensland
Buderim, QLD01.2020
Certificate in Computing -
National University Of Samoa
Apia, Tuamasaga01.2013
Skills
- Ability to clearly and effectively communicate with colleagues, clients, and other stakeholders, both verbally and in writing
- Ability to prioritize tasks and manage time effectively, in order to meet project deadlines and achieve goals
- Ability to work effectively as part of a team, collaborating with colleagues and stakeholders to achieve project objectives
- Ability to produce accurate and precise work, with a keen eye for detail
- Ability to adapt to changing project requirements, technologies, and industry standards
- Ability to identify and solve problems, using critical thinking skills to analyze data and make informed decisions
- Ability to think creatively and generate innovative ideas, in order to solve design challenges and improve project outcomes
- Ability to learn quickly and continuously improve skills and knowledge, keeping up-to-date with emerging trends and technologies in the field
- Ability to provide excellent customer service to clients and stakeholders, ensuring their needs are met and expectations are exceeded
- Willingness to adapt to changing circumstances and requirements, and to take on new tasks or responsibilities as needed
- Process optimization: Knowledge and experience in optimizing processes to improve efficiency and productivity, with a focus on continuous improvement
- Security protocols: Knowledge and ability to implement security measures to protect individuals and maintain a safe environment
- Quality control: Experience in maintaining quality control standards, including identifying and resolving quality issues, monitoring performance, and implementing corrective actions
- Technical skills: Knowledge and experience with relevant technologies and equipment, including security systems, communication tools, and software applications
- Store maintenance: Skilled in maintaining a clean and organized store environment, ensuring compliance with safety standards and regulations
- Product organization: Skilled in product placement, visual merchandising, and ensuring product availability and accessibility to customers
- Documentation & Reporting: Proficient in creating reports, maintaining records, and documenting processes to ensure accurate and up-to-date information for management and stakeholders
- Outstanding People Skills: Demonstrated ability to communicate effectively with people from diverse backgrounds, build strong relationships, and provide excellent customer service
License
Security License
References
Will be provided upon request
Certification
Certificate 11 in Security
Timeline
Handler
Fedex
10.2020 - 07.2022
Voice Picker/Picker Packer
Martin Brower Company/McDonald's Distribution Center
08.2019 - 11.2019
Voice Picker/Picker Packer
Americold
06.2019 - 08.2019
Food Processing
Youfoodz Pty Ltd
03.2019 - 06.2019
Certificate 111 in Food Processing -
Compact Training Services Queensland
Certificate in Computing -
National University Of Samoa
Certificate 11 in Security
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