Florida Misi
Mona Vale,NSW
Summary
Highly motivated and highly driven with great communication skills as I have learned and gained these skills over the years since I have started working. I am driven to perform tasks at an exceptional level. I am highly enthusiastic and committed with everything I do and I have a mindset to adapt and learn new things willing to expand my knowledge and experience. I am a team player I enjoy to help others because without teamwork a business would not be successful at all.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Loan Assessing Operator
Cash Converters
03.2022 - Current
- Assessing and finalising Personal Loan applications
- OAR Check - ID checks, checking documents
- Outbound Calls
- Inbound Calls
- Prioritize customer Service excellence
- Generating Sale and meeting KPIs
Remediation Analyst
Westpac Bank
06.2020 - 02.2022
- Worked within SLS system to compile and review information
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns
- Scanning and Imaging Home Loan Documents
- Categorizing Documents
- Creating Barcodes and Packages
- Maintained excellent attendance record, consistently arriving to work on time.
Customer Service
Cash Stop Financial Services
05.2019 - 05.2020
- Process Loan Applications
- Cashing Cheques
- Liaise with customers via phone and online
- Foreign Currency Exchange
- Serving Customer
- Western Union Services
- Pawnbroking
- Maintaining Cleanliness
- Opening/Closing Store
- Float making and Adjusting
- Cash Handling.
Bar Attendant
Greenfield Tavern
06.2017 - 11.2018
- Opening/Closing Store
- Customer Service
- Bar Staff/Serving Drinks
- Maintaining Cleanliness
- Cleaning Machines
- Fixing Machines
- Cashing Tickets.
Customer Service Representative
Kmart
06.2016 - 02.2017
- Customer Service
- Maintaining apparel and shelves
- Stocktaking
- Decanting.
Team Member
McDonald
03.2015 - 06.2016
- Taking Orders
- Preparing Order
- Cash Handling
- Serving Customers
- Meeting KPI
- Maintaining Cleanliness.
Education
National Certificate in Aviation: Travel And Tourism -
International Travel College Of New Zealand
08.2015
NZQA Level 1: High School -
Alfriston College
11.2013
Skills
- Very Reliable
- Team Player
- Helpful
- Responsible
- Customer Communication
- Motivated
- Enthusiastic
- Kind
- Communication
Certification
- Fairfield RSL
- Responsible Services Of Alcohol
- Responsible Services Of Gambling
- The New Zealand School Of Food And Wine
- License Controller Qualification
- New Zealand Red Cross
- Comprehensive First Aid Course
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
References
Cash Stop -
Timeline
Loan Assessing Operator
Cash Converters
03.2022 - Current
Remediation Analyst
Westpac Bank
06.2020 - 02.2022
Customer Service
Cash Stop Financial Services
05.2019 - 05.2020
Bar Attendant
Greenfield Tavern
06.2017 - 11.2018
Customer Service Representative
Kmart
06.2016 - 02.2017
Team Member
McDonald
03.2015 - 06.2016
National Certificate in Aviation: Travel And Tourism -
International Travel College Of New Zealand
NZQA Level 1: High School -
Alfriston College
Similar Profiles
Billy ChuBilly Chu
Customer Service Officer at Cash ConvertersCustomer Service Officer at Cash Converters
Nicholas EgelNicholas Egel
Buys (Pawnbroking) Team Leader at Cash Converters Burwood EastBuys (Pawnbroking) Team Leader at Cash Converters Burwood East
Sarah BennettaSarah Bennetta
Financial Services Manager at Cash ConvertersFinancial Services Manager at Cash Converters