FLORIDA NORMAN
7 SCHEELITE CRESCENT, TENNANT CREEK,NT
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Motivated and flexible, willing to undertake varying roles and responsibilities as needed. Able to establish good collegial relationships to achieve positive community and multi-cultural environment wide outcomes. Empathy for the community and it’s people’s circumstances and willingness to support them as required.
Overview
30
30
years of professional experience
Work History
Senior Disability Support Worker
Bluegum_NT Support Services
Tennant Creek, Northern Territory
01.2024 - Current
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Organized recreational and educational activities for clients according to individual needs.
- Collaborated with other professionals to develop treatment plans for clients.
- Developed strategies to help individuals cope with their disability.
- Encouraged independence by teaching skills needed for everyday life.
- Transported clients to appointments, social events, and other activities as needed.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Maintained records of services provided, client progress, and goals achieved.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Advised family members on how best to provide care for disabled loved ones.
- Assisted in developing self-care skills such as personal hygiene practices.
- Helped disabled persons access community resources such as housing options or job training programs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
Classroom Teacher
Tennant Creek Primary School
Tennant Creek, Northern Territory
04.2023 - 12.2023
- Collaborated with other teachers, administrators, and parents to ensure student success.
- Managed classroom behavior by developing positive relationships with students while enforcing rules fairly and consistently.
- Created a safe environment that fostered collaboration among students.
- Communicated regularly with parents regarding student progress and behavior.
- Engaged in professional development opportunities to stay current on best practices.
- Incorporated multimedia resources into the classroom setting to foster engagement.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Supervised students throughout day, both in classroom and outside during breaks.
- Utilized behavior management skills to foster environment conducive to student learning.
Senior Support Worker NDIS
CASPA - Tennant Creek
Tennant Creek, Northern Territory
12.2022 - 05.2023
- Provided support and advice to service users in order to help them achieve their goals.
- Maintained accurate records of all interactions with clients, ensuring compliance with relevant legislation and policies.
- Facilitated positive working relationships between professionals from different agencies involved in the delivery of care services.
- Supported individuals to develop skills in independent living, such as budgeting, cooking, shopping or using public transport.
- Provided guidance and support to colleagues so they can deliver effective care services.
- Encouraged service users to take part in leisure activities which meet their individual needs.
- Carried out assessments on new referrals to determine the level of support required by each individual.
- Advised families and carers on how best they can provide additional support for those receiving our services.
Support Independent Living Coordinatorr
Kalano Community Association
Tennant Creek, NT
02.2021 - 12.2022
- Attended meetings with local government officials to discuss policy issues related to disability rights.
- Provided guidance on how to access benefits, entitlements, and other community resources.
- Assisted individuals in developing independent living skills, such as budgeting and managing finances.
- Organized recreational activities designed to foster independence and build self-esteem.
- Maintained accurate records regarding client progress and program outcomes.
- Coordinated transportation services for clients who needed assistance accessing medical care or job opportunities.
- Created educational materials about independent living options for adults with disabilities.
- Monitored client compliance with program requirements, providing feedback when necessary.
- Advocated on behalf of clients in order to ensure their rights were protected.
- Promoted positive relationships between staff members and clients through active listening techniques.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Recruited, interviewed and hired volunteers and staff.
- Provided hands-on and proactive leadership to community services staff.
Administrative Assistant Officer 4
Barkly SARC/Allied Health Service
Tennant Creek, NT
09.2020 - 01.2021
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and customers and internal staff members.
- Maintained accurate department and customer records.
Acting Radiology Administrator
Tennant Creek Hospital
Tennant Creek, NT
11.2016 - 03.2020
- Answered incoming calls and responded to customer inquiries as well as taking messages and or redirect calls to appropriate colleagues.
- Managed office supplies inventory and placed orders when necessary
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Maintained positive working relationship with fellow staff and management.
Acting Administrative Assistant Officer
Telehealth and General Practice
Tennant Creek, NT
02.2019 - 10.2019
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
Acting Executive Support, Medical Administration
Tennant Creek Hospital
Tennant Creek, NT
12.2017 - 02.2019
- Maintained office systems, including data management and filing.
- Provided administrative support to the executive team.
- Answered phone calls and emails from internal staff and external customers.
- Managed calendar scheduling with the ability to prioritize tasks effectively.
- Handled sensitive information with discretion in accordance with confidentiality policies.
Administrative Officer 3 Barkly SARC
Tennant Creek Hospital
Tennant Creek, NT
01.2017 - 09.2017
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
Administration Officer 2
Primary Health Care Barkly-Urban and Outreach
Tennant Creek, NT
01.2017 - 09.2017
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Liaised closely with suppliers to ensure timely delivery of goods or services ordered by the company.
Personal Care Assistant
Tennant Creek Hospital
Tennant Creek, NT
01.2016 - 01.2017
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Administered medication under supervision of a registered nurse or physician.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Supported bathing, dressing and personal care needs.
- Followed safe lifting and transferring techniques to transport residents.
Acting Administrator
Midwifery Group Practice
Tennant Creek, NT
02.2016 - 06.2016
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Performed data entry tasks into computer databases from paper documents.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
Alcohol Mandatory Treatment Support Worker
Tennant Creek Hospital
Tennant Creek, NT
03.2014 - 02.2016
- Provided emotional and practical support to vulnerable adults.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Assisted clients with personal care, such as showering and dressing.
- Supported clients to access education, training or employment opportunities.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
Patient Care Assistant/On Call PCA
Renal Dialysis Unit
Tennant Creek, NT
03.2013 - 03.2014
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Administered prescribed medications under the direction of a registered nurse or physician.
- Collected specimens for laboratory tests upon request of medical staff.
- Ensured proper nutrition by providing meals, snacks and fluids to patients as instructed by medical staff.
- Provided emotional support for distressed patients and families during difficult times.
- Answered call lights promptly to ensure timely response to patient needs.
Childcare Educator
Tennant Creek Childcare Centre
Tennant Creek, NT
09.2012 - 03.2013
- Provided educational and developmental activities for children aged 2-5 years old in accordance with curriculum standards.
- Organized and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of the children.
- Utilized positive reinforcement techniques to motivate and encourage children's learning.
- Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
- Observed child behavior to assess their needs and plan activities accordingly.
- Maintained a safe environment for all children under care by adhering to safety regulations.
- Participated in team meetings to discuss progress of each child's development and plan future goals for them.
- Ensured proper hygiene practices among the children including hand washing before meals.
- Managed conflicts between different children while ensuring respect towards each other is maintained at all times.
Classroom Individual Support Assistant
Barkly College Secondary/TCHS
Tennant Creek, NT
09.2012 - 09.2012
- Brailing (31.25 hrs.); Supporting a visually impaired student and disabled student
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Provided individualized instruction to students who needed additional assistance.
- Attended faculty meetings as requested by the lead teacher.
- Provided one-on-one help to struggling students during study hall sessions.
- Worked with students to reinforce learning of material or skill introduced by teacher.
Practice Teacher
Ti Tree School Upper Primary
Ti Tree, NT
08.2012 - 09.2012
- Term 3 (5 weeks); University Practicum
Practice Teacher
Tennant Creek Primary School
Tennant Creek, NT
2010 - 06.2012
- Year1, Year 2 & Year 4 – Term 2: 8 days, June 2012, Relief Teaching while on practicum
- Year ¾ Miss Henderson, S. - Term 2: April to June, 2012, classroom support and University Practicum
- Preschool, Miss Snyman, J. & Miss Doyle, K - March, 2012, classroom support
- Transition Walker, Miss Walker, F. - August to November, 2011, 10 weeks University Practicum
- Year 1 & Year 4/5, 2010, classroom support
Secondary School Teacher
Sagad High School
Pasig City, Manila, Philippines
12.1993 - 06.2005
- Developed and implemented innovative teaching strategies to engage students in the classroom.
- Created lesson plans that met state curriculum standards while also being engaging and relevant to students.
- Collaborated with other teachers, administrators, and parents to ensure student success.
- Provided individualized instruction for special needs students as needed.
- Communicated regularly with parents via email or phone regarding student progress and educational goals.
- Encouraged a positive learning environment by setting clear expectations for students.
- Adapted lessons according to varying levels of comprehension among students.
- Integrated hands-on activities into lessons whenever possible to increase engagement levels.
- Chaperoned school dances, field trips, and other events throughout the year.
- Maintained accurate records of attendance, grades, test scores.
- Attended professional development courses related to teaching methods.
- Monitored student growth and academic process.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
Education
Certificate IV in Mental Health -
RTO 31888 DP Training & Consultancy
Coolangatta, QLD 422502.2023
Advanced Diploma of Community Sector Management -
RTO 20815 - KAL Multimedia Training Pty Ltd
03.2022
Diploma of Community Services -
RTO 20815 - KAL Multimedia Training Pty Ltd
11.2021
Certificate 111 in Disability, National Code (CHC30408) -
Charles Darwin University
12.2015
Certificate in Aged Care, National Code (CHC30212) -
Charles Darwin University
12.2015
Certificate of Achievement for the eRemote Module, Plastering (2014) Theory Component Only -
Tennant Creek Hospital
05.2015
Authorised Officer, Alcohol Mandatory Treatment Act 2013 -
Tennant Creek Hospital
08.2014
Graduate Diploma of Teaching And Learning -
Charles Darwin University
08.2012
Bachelor of Teaching and Learning (Inservice) -
Charles Darwin University
10.2009
Bachelor of Secondary Education - Major in Filipino
Rizal Technological College
10.1993
Skills
- Verbal and Written Communication
- Strong Interpersonal Skills
- Health and Wellbeing
- Serving Diverse Communities
- Team Collaboration
- Recordkeeping
References
Name: Taane Aratema, Director of Bluegum NT Support Services
Email: Taane.Aratema@bluegumnt.org.au
Mobile: 0400 255 338
Name: Ade Rizal, Coordinator
Email: Ade.Rizal@barkly.nt.gov.au
Mobile:0477 289 229
Timeline
Senior Disability Support Worker
Bluegum_NT Support Services
01.2024 - Current
Classroom Teacher
Tennant Creek Primary School
04.2023 - 12.2023
Senior Support Worker NDIS
CASPA - Tennant Creek
12.2022 - 05.2023
Support Independent Living Coordinatorr
Kalano Community Association
02.2021 - 12.2022
Administrative Assistant Officer 4
Barkly SARC/Allied Health Service
09.2020 - 01.2021
Acting Administrative Assistant Officer
Telehealth and General Practice
02.2019 - 10.2019
Acting Executive Support, Medical Administration
Tennant Creek Hospital
12.2017 - 02.2019
Administrative Officer 3 Barkly SARC
Tennant Creek Hospital
01.2017 - 09.2017
Administration Officer 2
Primary Health Care Barkly-Urban and Outreach
01.2017 - 09.2017
Acting Radiology Administrator
Tennant Creek Hospital
11.2016 - 03.2020
Acting Administrator
Midwifery Group Practice
02.2016 - 06.2016
Personal Care Assistant
Tennant Creek Hospital
01.2016 - 01.2017
Alcohol Mandatory Treatment Support Worker
Tennant Creek Hospital
03.2014 - 02.2016
Patient Care Assistant/On Call PCA
Renal Dialysis Unit
03.2013 - 03.2014
Childcare Educator
Tennant Creek Childcare Centre
09.2012 - 03.2013
Classroom Individual Support Assistant
Barkly College Secondary/TCHS
09.2012 - 09.2012
Practice Teacher
Ti Tree School Upper Primary
08.2012 - 09.2012
Secondary School Teacher
Sagad High School
12.1993 - 06.2005
Practice Teacher
Tennant Creek Primary School
2010 - 06.2012
Certificate IV in Mental Health -
RTO 31888 DP Training & Consultancy
Advanced Diploma of Community Sector Management -
RTO 20815 - KAL Multimedia Training Pty Ltd
Diploma of Community Services -
RTO 20815 - KAL Multimedia Training Pty Ltd
Certificate 111 in Disability, National Code (CHC30408) -
Charles Darwin University
Certificate in Aged Care, National Code (CHC30212) -
Charles Darwin University
Certificate of Achievement for the eRemote Module, Plastering (2014) Theory Component Only -
Tennant Creek Hospital
Authorised Officer, Alcohol Mandatory Treatment Act 2013 -
Tennant Creek Hospital
Graduate Diploma of Teaching And Learning -
Charles Darwin University
Bachelor of Teaching and Learning (Inservice) -
Charles Darwin University
Bachelor of Secondary Education - Major in Filipino
Rizal Technological College
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