Hi, I’m
Florina Willis
Managing People
Bundall,QLD
Summary
I am passionate about people and their happiness. I love to assist them where I can to enjoy life and stress less. Their success is my gift.
You will find me to have excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
23
years of professional experience
5
years of post-secondary education
Work History
Quentin GracaninGold Coast, QLD
Personal Assistant to the Owner
02.2022 - Current
Job overview
- Oversaw personal and professional calendars and coordinated appointments for future events
- Manage their Social Media Websites advertising their $7,000,000 mansion for holidays or events.
- Maintain the property to a high standard 24/7 co-ordinating tradesman and housekeepers
- Welcome Guests, organize tours, assist with their events and any travel arrangements
- A weekly report submitted to his Executive Personal assistant
Valued Industry PersonnelNew Lynn, Auckland
Operations Manager
02.2001 - 12.2022
Job overview
- Recruited the unemployed from WINZ ( govt funded help for the unemployed)
- Mentor, job searched and groomed the unemployed ready for why and how to work. This lead to a 150% placement rate.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Allan GreenfieldGold Coast, QLD
Air BnB Property Manager
12.2018 - 03.2021
Job overview
- Ensured all 4 apartments were impeccable ready to host guests for their holidays on the Gold Coast
- Assisted guests with tours, shopping or restaurants recommendations
- Weekly report submitted to the owner.
- Purchased bedding, grocery supplies and household needs
- I upgraded the apartments furnishing and restyled
- Organized cleaners and tradesman when necessary
Life Without BarriersGold Coast, QLD
Foster Caregiver
03.2010 - 01.2017
Job overview
- Improved children's health by preparing healthy meals and snacks.
- Cared for medically fragile children in need of extensive support.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Assisted children through recovery from difficult home or school situations.
Air New ZealandAuckland
Customer Representative
02.2004 - 11.2009
Job overview
- Meet, greet and checking passengers at Auckland International Airport
- Screening and welcoming passengers onto their flights as they are boarding.
- Working with the flight crew to ensure all passengers are boarded and issues solved
- Premium Checking in of elite passengers
- Hosting Elite guests before boarding at the Air NZ Lounge.
- Transfer desk assisting arrival passengers in transit
- Assisting any passengers that require assistant to the gate.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Auckland Institute of StudiesAuckland
Bachelor of Arts from International Business
03.1995 - 12.1999
Skills
Operations support
undefinedtravel
I have family in USA, Japan, France, Cook Islands, Samoa, Australia, New Zealand, England therefore I would tavel for family events especially having 10 children and 26 grandchildren spreadout through the world.
I lived in the US from 1979-1981 and started my travel journey there. We have family reunions in US every three years.
Working for the airlines gave me great opportunities to travel.
I am looking forward to showing how beautiful Australia and NZ are creating wonderful memories for each tourist.
Timeline
Personal Assistant to the Owner
Quentin Gracanin
02.2022 - Current
Air BnB Property Manager
Allan Greenfield
12.2018 - 03.2021
Foster Caregiver
Life Without Barriers
03.2010 - 01.2017
Customer Representative
Air New Zealand
02.2004 - 11.2009
Operations Manager
Valued Industry Personnel
02.2001 - 12.2022
Auckland Institute of Studies
Bachelor of Arts from International Business
03.1995 - 12.1999
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