Summary
Overview
Work History
Skills
Timeline
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Flynn Bickford

Melbourne,VIC

Summary

Dynamic barista with a proven track record at Goodies, recognized for exceptional customer service and attention to detail. Skilled in crafting high-quality beverages and fostering a welcoming atmosphere, I excel in time management and teamwork, consistently enhancing customer satisfaction and loyalty through engaging interactions and precise drink preparation.

Overview

10
10
years of professional experience

Work History

Barista

Goodies
02.2019 - 12.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.

Barista

Batch Esspreso
04.2015 - 12.2019
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player

Timeline

Barista

Goodies
02.2019 - 12.2024

Barista

Batch Esspreso
04.2015 - 12.2019

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Flynn Bickford