Flynn Boundy
Glenbrook,NSW
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Laboratory Technician
Regenexx Australia
Penrith, NSW
12.2021 - Current
- Processed specimens following established protocols while adhering to strict safety standards.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
- Developed processes and techniques to improve the efficiency of laboratory operations.
- Managed inventory levels by ordering supplies and ensuring stock is available when needed.
- Performed routine maintenance tasks such as cleaning glassware and changing filters.
People Performance Manager
McDonald's
Penrith, NSW
07.2022 - 12.2023
- Developed performance metrics and monitored progress towards meeting goals.
- Analyzed employee productivity data to identify areas for improvement.
- Conducted regular meetings with employees to discuss performance objectives and expectations.
- Provided feedback to employees on their performance, progress, and development needs.
- Designed training programs to enhance employee skillsets in line with organisational objectives.
- Identified potential staffing needs based on current and future business requirements.
- Assisted in resolving conflicts between employees or between managers and subordinates.
Customer Experience Manager
McDonald's
Penrith, NSW
03.2019 - 12.2023
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Monitored customer service performance metrics and created reports for senior management review.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bacholer of Paramedicine -
University of Tasmania
Rozelle, NSW12-2027
Certificate III in Retail -
BachelororganisationalMcDonald's RTO
Sydney, NSW12-2022
High School Diploma -
ParamedicineBlue Mountains Grammar School
Wentworth Falls, NSW11-2022
Skills
- Customer Acquisition
- Relationship Building
- Reliability
- Personable Communication
- Customer Service
- Adaptive team player
Certification
- Certificate III in retail
- Certificate III in outdoor recreation
- First aid qualified
Timeline
People Performance Manager
McDonald's
07.2022 - 12.2023
Laboratory Technician
Regenexx Australia
12.2021 - Current
Customer Experience Manager
McDonald's
03.2019 - 12.2023
Bacholer of Paramedicine -
University of Tasmania
Certificate III in Retail -
BachelororganisationalMcDonald's RTO
High School Diploma -
ParamedicineBlue Mountains Grammar School
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