Flynn Drake

SKILLS

• Applied detailed sales strategy to engage customers and present solutions to suit individual needs.
• Updated account information to maintain customer records.
• Set up various parts of store each day and also pack up store at the close of each day
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Handled customer inquiries and suggestions courteously and professionally.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

SKILLS

• Safe Chemical Application
• Irrigation System Maintenance
• Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds
• Maintained gardening tools by replacing blades and fluids
• Presented Golf Course course in the best possible condition for patrons all year round, despite weather or various other elements of adversity
• Mastered Greens, Fairway and Tee Mower also rough-cutter, chainsaw and various other tools
• Removed tree stumps, roots and debris for cohesive landscape appearance.
• Attended Trade school once per week to learn and further develop my skills as a turf manager
• Developed and maintained efficient irrigation system for outdoor areas
• Removed debris and waste from outdoor areas
• Applied fertilizers and pesticides to outdoor areas according to safety standards
• Developed and implemented strategies for water conservation
• Utilized lawn striping methods for healthy grass growing and appearance
• Designed programs for landscape maintenance, pest management and composting
• Worked on projects to help the endangered Orange-Bellied Parrot thrive
• Educated employees and members of public on plant biology and health
• Assisted with irrigation system maintenance and repair
• Inspected gardens for pests, weeds and diseases
• Prepared soil for planting and sowing
• Performed equipment maintenance and repairs to keep tools functional for projects
• Utilized power tools and landscaping machines to maintain outdoor areas such as the Sod Cutter
• Cut trees and shrubs to shape and maintain landscape to ensure safety of our patrons
• Trimmed greenery, shrubs, and hedges to maintain uniform appearance
• Worked in team environment where each day presents different challenges
• Changed hole positions twice per week, repairing flags/flagsticks where necessary
• Communicated with staff and members regarding works that were taking place on course