Flynn McNiece
Melbourne,VIC
Summary
Driven and passionate manager with a proven track record of enhancing operational efficiency and driving employee satisfaction. Ability to lead and manage teams with strong organizational acumen and time management, as evidenced through five years of customer service and leadership experience in a fast-paced environment. Eager to contribute and grow my diversified skill set in a challenging and impactful role that fosters personal and professional growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
McDonalds
02.2023 - Current
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Monitored customer service standards and took corrective action when needed.
- Maintained accurate records of sales transactions and other financial information.
- Promoted special events or discounts to increase sales volume.
- Analyzed operational costs and made recommendations for cost savings.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Participated in local community events as a representative of the restaurant brand.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Department Manager
McDonalds
02.2022 - 02.2023
- Ensure production metrics are achieved to drive production performance and overall speed of service
- Following up on the maintenance of the restaurant building, plant and equipment - troubleshooting and calibrating when necessary
- Analysing food and paper cost components to develop and communicate weekly food and paper cost action plans to employees.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created weekly schedules for staff members to ensure adequate coverage during peak hours.
- Developed and implemented recruiting strategies to attract qualified candidates.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
- Drafted job descriptions, postings, and advertisements for open positions.
- Maintained relationships with universities and other external recruiters to source potential candidates.
Shift Manager
McDonalds
11.2019 - 02.2022
- Liaise with stakeholders to promptly resolve conflict and queries, resulting in customer and employee satisfaction
- Facilitate cross-training opportunities to employees to increase skill variety while providing task feedback, promoting continuous development.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Provided coaching and guidance to team members when necessary to improve performance.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
Education
High School Diploma -
Footscray City Collage
Melbourne, VIC10-2021
Skills
- Strong organizational acumen
- Time management
- Customer service
- Verbal and written communication
- Team-oriented
- Planning and organizing
- Sales projections
- Efficiency
- Cross-training
- Task feedback
- Profit and Loss (P&L) analysis
- Cost-saving measures
- Safety And Compliance
- Customer Service Best Practices
- Inventory Control And Record Keeping
- Cost Control
- Organizational Leadership
- Budget Tracking
Career Experience
Analyzing
McDonalds, Assistant Restaurant Manager, 02/2023, Present, Department Manager, 02/2022, 02/2023, Ensure production metrics are achieved to drive production performance and overall speed of service., Following up on the maintenance of the restaurant building, plant and equipment - troubleshooting and calibrating when necessary., Training and verifying employees are adequately trained on completing planned maintenanceAnalyzingAnalysing food and paper cost components to develop and communicate weekly food and paper cost action plans to employees., Shift Manager, 11/2019, 02/2022, Liaise with stakeholders to promptly resolve conflict and queries, resulting in customer and employee satisfaction., Facilitate cross-training opportunities to employees to increase skill variety while providing task feedback, promoting continuous development., Manager of the Month (March 2022), Manager of the Year (2022), Product Quality Manager of the Year (2022), Outstanding Manager of the Year (2023)
References
Available upon request
Certification
- Fire Training Certificate
- Supervisor Food Safety Certificate
- First Aid Certificate
Timeline
Assistant Restaurant Manager
McDonalds
02.2023 - Current
Department Manager
McDonalds
02.2022 - 02.2023
Shift Manager
McDonalds
11.2019 - 02.2022
High School Diploma -
Footscray City Collage
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