Fofoaivao'ese Lynette Ierome
Mt Gravatt
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Manufacturing Assistant
Shamir
01.2023 - 08.2024
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Organized work to meet demanding production goals.
- Examined incoming materials and compared to documentation for accuracy and quality.
Carer
Mother’s residence
01.2012 - 05.2022
- All aspects of personal care; active advocating at all appointment’s, administering Rx and CPAP machine
Quality Leader
Decipha Ltd Pty
06.2008 - 12.2011
- Oversee a team of 14, sorting mail for clients, (local & state government departments, and financial clients)
- Complying with Standard Level of Agreements/ contracts
- Develop & implement workflows for; efficient Time Management for team member roles & responsibilities
Market Researcher
Office of Government Statisticians
09.2007 - 10.2007
- Telephone surveys for; specific government Departments/ Education & Natural Resources & water
- Interviewing School leavers, CEO’s & Councilors
- Re: Service standards & Customer Service
Consultant
Telstra
11.2006 - 11.2006
- 4 weeks induction re: Telecommunications
- In-house PC packages: (Drift, Emptor & Sarlak)
- Telephone interviews with eligible customers
- Setting up Telstra telephone accounts
Appointment setter
Pegasus Alliance
10.2006 - 10.2006
- Cold calling
- Promoting financial services to prospective clients & assessing financial eligibility
Customer Service Advisor
Centerlink
05.2006 - 06.2006
- CASA- Customer Account Start Up Team
- Telephone interview customers claiming payments
- Scheduled final appointments for successful customers
- In-house PC programs utilized
Residential Care Officer
Disability Services Queensland
10.1998 - 12.2005
- Duty of Care
- Handle all inbound & outbound calls
- Physically assist & support 1-8 residents daily with; Personal hygiene
- Cook special dietary meals
- Administer required medication
- Attend all medical GP & Specialists appointments with various government office/ community organizations
- Relocated resident’s interstate
- Manage Financial Affairs & Compulsory written Reports
Bilingual Community Assistant
Migrant Resource Centre
10.1997 - 09.1998
- Support & Assist Clients with early settlement issues
- Attend & Advocate for client with government & non-government offices
- Translate & Interpret Client needs at appointments
- Refer clients to relevant services
Grant In Aid Worker
Samoan Advisory Council
01.1997 - 09.1997
- Develop & Implement community specific information sessions
- Facilitate small groups
- Develop & Implement lesson plans for School curriculum to teach culture to High School students
- Attend government & non-government meetings as representative
Assistant Youth Director
North NZ Seventh Day Adventist Conference
01.1996 - 12.1996
- Develop & Implement youth specific programs
- Facilitate small groups
- Public speaking appointments; Youth Rallies Churches, small groups & special events
Education
Employment Skills Training Certificate - Employment
EST, Sarina Russo Institute
02-2025
Statement of Attainment - Entry Into Care Roles Skill Set
Skills Generation
03-2023
Cert IV - Community service (disability)
Disability Services Queensland
12.2001
Bachelor of Arts - Theology
Pacific Adventist University
12.1995
Diploma - Theology
Pacific Adventist University
12.1991
Skills
- Dependable Ethical Conduct
- Reliable and Diligent Worker
- Supportive Attitude
- Adaptive Learning Proficiency
- Collaborative Team Member
- Goal-Oriented Mindset
- Practical Engagement
Certification
Open Car & Motorbike license
Accomplishments
1st Female Samoa woman to complete a BA in Theology, 1995
References
References available upon request.
Education
other,true,other
Affiliations
- Various Church Groups
Languages
Samoan
Native or Bilingual
pidgin english
Limited Working
Tonga
Limited Working
cook island maori
Limited Working
Interests
- Participating in cultural exchange programs and homestays
- Enjoy hobbies that combine physical activity with outdoor exploration
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Camping
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Timeline
Manufacturing Assistant
Shamir
01.2023 - 08.2024
Carer
Mother’s residence
01.2012 - 05.2022
Quality Leader
Decipha Ltd Pty
06.2008 - 12.2011
Market Researcher
Office of Government Statisticians
09.2007 - 10.2007
Consultant
Telstra
11.2006 - 11.2006
Appointment setter
Pegasus Alliance
10.2006 - 10.2006
Customer Service Advisor
Centerlink
05.2006 - 06.2006
Residential Care Officer
Disability Services Queensland
10.1998 - 12.2005
Bilingual Community Assistant
Migrant Resource Centre
10.1997 - 09.1998
Grant In Aid Worker
Samoan Advisory Council
01.1997 - 09.1997
Assistant Youth Director
North NZ Seventh Day Adventist Conference
01.1996 - 12.1996
Cert IV - Community service (disability)
Disability Services Queensland
Bachelor of Arts - Theology
Pacific Adventist University
Diploma - Theology
Pacific Adventist University
Open Car & Motorbike license
Employment Skills Training Certificate - Employment
EST, Sarina Russo Institute
Statement of Attainment - Entry Into Care Roles Skill Set
Skills Generation
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