Summary
Work History
Education
Skills
Referees
Referees
Referees
Referees
Timeline
Generic

Folau Dequan Penaia

Mowanjum Community ,WA

Summary

Skilled community and social service specialist with solid history of success in promoting activism, leading program operations, and garnering grass-roots support. Focused on speaking out against problems and teaching young people important world-changing skills. Compassionate community and social service specialist with background in developing and implementing programs that serve diverse populations. Skilled in crisis intervention, case management, and program development to address various social issues. Demonstrated ability to build strong relationships with community members and stakeholders leading to enhanced support networks and improved outcomes for clients. Have made significant contributions to team efforts through innovative problem-solving and commitment to continuous improvement in service delivery. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Work History

Cultural Advisor

Mowanjum Arts
Mowanjum Community, WA
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Identified needs of customers promptly and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Land Conservation

Mornington Parks and Wildlife
Mornington Tablelands , WA
  • Completed routine maintenance and repair.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed household errands and other essential duties.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

LV Fiter Traniship

Mount Gibson Island
Derby , WA
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operated a variety of machinery and tools safely and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Provided technical guidance to mining staff on mining methods and techniques to improve productivity.
  • Transported materials from mining site to processing plant or storage facility.
  • Monitored the performance of mining equipment and made adjustments as needed.

1000 Island Tours

Dambimangari Aboriginal Corporation
Derby , WA
  • Researched destinations to ensure accurate information was provided to customers.
  • Escorted individuals and groups on cruises, sightseeing tours and through points of interest.
  • Coordinated with site management and staff to ensure smooth operation of tours and visitor access.
  • Greeted tourists upon arrival and provided tour information.
  • Collaborated with other tourist guides to coordinate efficient tour schedules.
  • Checked exhibits frequently for cleaning and maintenance needs to keep areas organized and tidy.
  • Described tour points of interest to group members, responding to general inquiries and questions.
  • Entertained visitors and tourists with various props and signs to maximize engagement.
  • Operated audio and visual equipment as necessary during presentations.
  • Collected fees and tickets from group members.
  • Selected travel routes and sites to visit based on knowledge of specific areas.
  • Engaged guests in meaningful conversations about their interests or experiences.
  • Gathered and maintained requisite equipment for each tour.
  • Collected and analyzed feedback from guests to continually improve tour quality and guest experience.
  • Educated and shared natural, geological and cultural history through story-telling.
  • Developed detailed itineraries for individual or group tours.
  • Ensured all tour content was culturally sensitive and appropriate for a global audience.
  • Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
  • Monitored and maintained the condition of tour equipment and materials, requesting replacements or repairs as necessary.
  • Implemented interactive elements into tours to enhance visitor participation and enjoyment.
  • Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
  • Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
  • Showed audiovisual presentations and explained establishment processes and operations at tour sites.

Aboriginal Teachers Assistance (Mentor)

Derby District High School
Derby , WA
  • Organized team building activities that foster a sense of community among participants.
  • Worked with law enforcement and local child advocacy centers to conduct forensic interviews for abused children.
  • Assisted with teaching children life skills.
  • Assisted in developing life skills such as problem solving, decision making and communication strategies for youth participants.
  • Made referrals to utilize community resources for resident's needs.
  • Developed and implemented individualized behavior plans for youth mentees.
  • Performed regular check-ins with each participant to assess their mental health status.
  • Encouraged positive behaviors while providing constructive feedback when needed.
  • Communicated with staff and other volunteers to coordinate services and address concerns.
  • Coached mentees on how to handle difficult situations or emotions.
  • Guided clients through transition to independent living within community.
  • Monitored the physical safety of participants during program hours.

Ranger

Dambimangari Aboriginal Corporation
Derby , WA
  • Maintained records of all park activities and incidents.
  • Conducted safety inspections and ensured compliance with regulations.
  • Performed search and rescue missions and led teams to find lost and stranded visitors quickly and effectively.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Gave presentations on local flora and fauna at schools or community centers.
  • Managed visitor traffic flow within designated areas of the park.
  • Conducted regular patrols throughout the park grounds to monitor activity levels.
  • Inspected trails for hazards or maintenance issues and performed necessary repairs.
  • Delivered guided tours, presenting scripted information and answering questions.
  • Assessed damage caused by weather conditions or natural disasters in the park area.
  • Controlled incoming and outgoing traffic during special events and directed drivers to parking lots.
  • Monitored wildlife populations and habitats to ensure their protection.
  • Gave public presentations to schools and community groups to promote interest in biological subjects.
  • Conducted research into habitat and conditions of animals in wild.

Tourism (Cruise Ship)

World Cruise
DERBY , WA
  • Attended trade shows and exhibitions to promote destination offerings.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized and coordinated tours, events and activities for visitors.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.

Education

Primary School -

Derby District High School
Derby, WA

High School Graduate -

Scotch College
Perth, WA

Skills

  • Cross-cultural training
  • Team building
  • Team leadership
  • Problem-solving
  • Written communication
  • Excellent communication
  • Self motivation
  • Time management
  • Multitasking
  • Reliability
  • Professionalism
  • Teamwork and collaboration

Referees

  • Darren Margrets

Supervisor Mouth Gibson Iron 

Contact: 08 94267500

Referees

  • Ella Doomas

Manager Mowanjum Arts 

Contact: 08 91911008

Referees

  • Felicity Byers

Principal/Manager Yirramalay Studio School

Contact: 0473876102 - School Contact

Referees

  • Calvin Victor

CDP Case Manager 

Contact: 0891912569

Timeline

Cultural Advisor

Mowanjum Arts

Land Conservation

Mornington Parks and Wildlife

LV Fiter Traniship

Mount Gibson Island

1000 Island Tours

Dambimangari Aboriginal Corporation

Aboriginal Teachers Assistance (Mentor)

Derby District High School

Ranger

Dambimangari Aboriginal Corporation

Tourism (Cruise Ship)

World Cruise

Primary School -

Derby District High School

High School Graduate -

Scotch College

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Folau Dequan Penaia