Summary
Overview
Work History
Skills
References
Timeline
Generic

Folinda Taufa

Fairfield,NSW

Summary

Seeking full time employment in an organisation to utilise my skills. Am a hard-working and optimistic employee, eager to demonstrate initiative in the workplace and use my experiences to enhance growth whilst broadening my skill set as an employee. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Financial Customer Service Representative

Athena Home Loans
CBD, NSW
04.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Logistics Customer Service Representative

Likewize
Preston, NSW
05.2019 - 04.2022
  • Managing all admin tasks whilst being able to assist with outbound & inbound calls
  • Required to manage multiple inboxes with over 100+ emails daily.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.

Sales Agent

Blue Inc
Chatswood, NSW
02.2018 - 04.2019
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Assisted call-in customers with questions and orders, managing over 50 calls per day.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.

Assistant Manager

Colette By Colette Hayman
Merrylands, NSW
10.2017 - 02.2019
  • Service – Paying attention to great detail & assisting customers with enquiries
  • Sustaining sale’s throughout the duration of the shift, whilst upholding KPI’s & budgets.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Skills

  • Upselling Products and Services
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty

References

Likewize Logistics

Frances Maka - Manager

0413-236-631


Blue Inc

Daryl Banks - Team Leader

0431-309-843


Athena Home Loans

Cian O'Dwyer

0477-465-116

Timeline

Financial Customer Service Representative

Athena Home Loans
04.2022 - Current

Logistics Customer Service Representative

Likewize
05.2019 - 04.2022

Sales Agent

Blue Inc
02.2018 - 04.2019

Assistant Manager

Colette By Colette Hayman
10.2017 - 02.2019

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Folinda Taufa