FOLOLINA FIFITA
Rosemeadow,NSW
Summary
To utilise my proven customer service skills within a company that allows growth and career development. Dedicated to providing excellent customer service, making sure the customer experience goes above and beyond expectations.
Overview
7
7
years of professional experience
Work History
CUSTOMER CONSULTANT
QBE
10.2022 - 01.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Fast paced environment expected to receive high volume of calls per day. Between 30-50 calls a day
- Investigated and resolved customer inquiries and complaints quickly.
- Listened to customers in actively to assess issues and provide accurate information.
CUSTOMER SERVICE CONSULTANT
AG Insurance
10.2016 - 10.2019
- Spoke with customers both over the phone and via email
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction
- Problem solving and striving to resolve customer complaints quickly and efficiently
- Able to maintain KPIs in a busy call centre environment
RETAIL SALES ASSOCIATE
Sunglass Hut
02.2016 - 10.2019
- Greeted customers and offer assistance if needed
- Help in building customers satisfaction and retention
- Displayed excellent knowledge of products from different products
- Handling money and transactions
- Able to resolve customer complaints and refunds
Education
Loyola Senior High
Mount Druitt, NSWSkills
- COMMUNICATION SKILLS RESOLVING CONFLICT
- ABILITY TO PROBLEM SOLVE POSITIVE ATTITUDE
- EXCELLENT CUSTOMER SERVICE SERVICE SKILLS
- INSURANCE EXPERIENCE RELIABLE AND PUNCTUAL
Timeline
CUSTOMER CONSULTANT
QBE
10.2022 - 01.2023
CUSTOMER SERVICE CONSULTANT
AG Insurance
10.2016 - 10.2019
RETAIL SALES ASSOCIATE
Sunglass Hut
02.2016 - 10.2019
Loyola Senior High