Fong Yauo Mah

My main job scope was to greet and seat customers. I would usually guide them through our menu and the buffet table, and ensure they have a friendly and welcoming experience. I poured and prepared cold beverages and hot soup for customers. I also maintained clean and organized dining area by clearing, cleaning and wiping tables and chairs to remove residue and comply with hygiene and health regulations.

Occasionally, I also helped out in the kitchen to prepare ingredients and hot food for the buffet table. I would always follow the SOPs and ensure food served were from quality and fresh ingredients.

Through my year of working there, I have developed strong relationships with regular customers, leading to increased loyalty and repeat business. I have also earned the trust of my managers, which led to me being in charge of cash transactions, ensuring accountability and proper financial reporting at the end of each shift. I was also responsible of training new staff members on company policies and procedures.

I was able to deliver exceptional service even under high-pressure situations, working at least 10 hours each shift. I earned the title "Best Staff" after joining the team for just one month, and got plenty of good feedback from customers.