Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Kennedy

Orange

Summary

Dynamic MDT Coordinator at Health NSW with exceptional communication skills and a proven track record in enhancing patient care through effective interdisciplinary collaboration. Highly motivated and dedicated, I excel in problem-solving and time management, consistently achieving performance goals while delivering outstanding service and support to diverse medical teams.

Overview

27
27
years of professional experience

Work History

MDT Co Ordinator

Health NSW
01.2024 - Current
  • Excellent interpersonal and communication skills including strong written and verbal English and be capable of professionally liaising and working with a diverse range of Medical professionals.
  • Have well-developed written and verbal communication skills, and can compose high-quality correspondence, documents, and reports professionally and promptly.
  • Conduct interdisciplinary team meetings to review cancer patients care plans
  • Delivered fast and friendly service to handle questions
  • Retrieve medical records, pathology and any medical exams
  • Facilitated communication between interdisciplinary team members during care planning discussions.
  • Maintained thorough records documenting assessment process and care plan development for each patient
  • Have strong problem-solving skills and the ability to exercise initiative, judgment, and discretion in a flexible and creative manner.
  • Have good time management and ability to manage my workload, prioritising tasks and meeting deadlines as they arise.
  • Work under limited direction and guidance to set priorities and monitor work flow for administrative tasks for the Service/Unit or position to ensure all activities, projects and tasks are completed in accordance with their identified urgency and priority
  • Prepare reports, documents and correspondence, including drafting complex correspondence, to clearly and accurately communicate required information
  • Organise, co-ordinate and provide secretariat support for designated meetings and committees, including preparation of agendas, meeting minutes and related papers to support effective conduct of meetings
  • Co-ordinate meeting room bookings and related tasks including organising video/teleconferencing facilities to support effective conduct of meetings
  • Provide reception services to facilitate the professional and timely management of both internal and external

Disability Support Worker

Mercy Connect
05.2019 - Current
  • Assisted clients with overcoming dependencies, illnesses and life-changing injuries.
  • Supported implementation of behaviour management strategies for challenging situations.
  • Enhanced communication with non-verbal clients through alternative methods.
  • Assisted clients with grocery shopping, meal planning and preparation and cleaning.
  • Collaborated with healthcare professionals to develop individualized care plans for clients.
  • Coordinated with healthcare professionals to ensure integrated care services.
  • Transported clients to appointments, social events, and community programs.
  • Administered medications as prescribed by healthcare providers.
  • Conducted regular safety checks in clients' homes to ensure secure environment.
  • Contributed ideas for program improvements during staff meetings or consultations.
  • Documented client progress and communicated updates to relevant team members.
  • Responded to emergencies with composure and efficiency, ensuring client safety.
  • Supported clients in achieving their individual goals and aspirations.
  • Taught life skills, such as budgeting and meal planning, to enhance clients' independence.
  • Assisted clients with daily living activities, enhancing their independence.

Manager

Kathmandu
01.2019 - 01.2022
  • Providing exceptional customer service
  • Managed inventory audits, financial reconciliations and sales reporting.
  • Managed daily store operations to ensure efficiency and productivity.
  • Ensured compliance with company policies, procedures, and safety guidelines.
  • Maintained high store standards in merchandising, security and visual presentation.
  • Coordinated store layout changes to optimize customer flow and product visibility.
  • Managed financial operations, ensuring budget compliance and profitability.
  • Scheduled staff shifts, vacations, and time off requests fairly and efficiently.
  • Helped office personnel with errands, paperwork and data entry.
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
  • Planned and executed strategies to increase business and drive profit growth.
  • Approached and solved problems with initiative and sound judgment.
  • Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
  • Documented, researched, and resolved customer service issues.
  • Collaborated with team members to set sales goals and develop strategies for achieving them.
  • Established welcoming atmosphere by providing excellent customer service at all times.

Manager

Kmart
05.1998 - 01.2019
  • Established welcoming atmosphere by providing excellent customer service at all times.
  • Managed daily workloads by organizing schedules and delegating tasks.
  • Managed financial operations, ensuring budget compliance and profitability.
  • Managed customer service issues, ensuring timely and effective resolutions.
  • Managed OHS
  • Supervised staff, provided training, and conducted performance evaluations.
  • Recruited and trained new team members
  • Monitored compliance with health and safety regulations, ensuring safe shopping environment.
  • Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
  • Worked sales floor, interacting with customers and employees to achieve sales goals.
  • Prepared regular reports on store performance metrics for upper management review.
  • Conducted employee performance evaluations and provided constructive feedback for improvement.
  • Monitored inventory levels and ordered new stock as needed to maintain appropriate levels.
  • Managed inventory audits, financial reconciliations and sales reporting.
  • Maintained high store standards in merchandising, security and visual presentation.
  • Identified new opportunities to increase sales and achieve store targets.
  • Developed and maintained positive relationships with customers.
  • Investigated customer complaints, identifying and changing processes to remove faults.
  • Drafted weekly sales and inventory reports to inform management.

Education

Certificate III - Certificate III in Administration And Finance Cert

Orange College of Tafe
Orange, NSW
10-2000

High School Diploma -

Blayney High School
Blayney, NSW
11-1998

Skills

  • Friendly, happy and outgoing
  • Love a challenge with a positive attitude and a fast learner
  • Highly motivated and passionate
  • Assertive and addresses customer concerns with excellent resolution record
  • Strong Customer Service skills with a background in Customer Service
  • Maintains detailed, accurate documentation and consistent achievement of established performance goals
  • Talented at completing daily assignments and contributing to team success Always willing to take on any task and adapts quickly
  • Dedicated professional with demonstrated strengths in customer service, and time management
  • Good at troubleshooting problems and building successful solutions
  • Excellent verbal and written communicator
  • Hardworking with strong history of meeting and exceeding customer expectations
  • Sales and service expert with record of achieving performance targets while maintaining high-quality standards
  • Strong time management skills, with the ability to work under pressure, with strict timelines

Timeline

MDT Co Ordinator

Health NSW
01.2024 - Current

Disability Support Worker

Mercy Connect
05.2019 - Current

Manager

Kathmandu
01.2019 - 01.2022

Manager

Kmart
05.1998 - 01.2019

Certificate III - Certificate III in Administration And Finance Cert

Orange College of Tafe

High School Diploma -

Blayney High School

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Michelle Kennedy