Ford-Lee Grice
Summary
Adept at driving user engagement through innovative graphic design at Nuneaton Signs, I excel in customer service and problem-solving, ensuring high satisfaction and efficiency. My background spans sales to hospitality, showcasing versatility and leadership. Skilled in communication and multitasking, I consistently exceed targets, enhancing team success and customer experiences.
Overview
6
6
years of professional experience
Work History
Graphic Designer
Nuneaton Signs
05.2023 - 01.2024
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Met with customers to present mockups and collect information for adjustments.
Sales Executive
We Buy Any Car
08.2022 - 05.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Cafe Worker
Greggs
03.2019 - 08.2022
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Trampoline Supervisor
Red Kangaroo Trampoline Park
02.2018 - 10.2019
- Monitored adherence to safety guidelines and instructed guests on proper trampoline usage, minimizing the risk of injuries during park visits.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Team Member
Tesco Extra
10.2018 - 01.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Hotel Waiter
Best Western Hotel
09.2017 - 02.2018
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanour and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Education
Bachelor of Arts - Graphic Design
Coventry University
Coventry, England06.2022
Skills
- Customer Service
- Communication
- Team work
- Problem-Solving
- Attention to Detail
- Multitasking
- Cultural Awareness
- Sales and Upselling
- Language Skills
- Flexibility and Adaptability
- Leadership and Management
Hobbies
• Traveling: Passionate about exploring new cultures and destinations, enhancing my cultural awareness and understanding of diverse guest needs.
• Cooking: Enjoy experimenting with international cuisines, which deepens my knowledge of food and beverage services.
• Team Sports: Actively participate in local soccer leagues, developing strong teamwork and leadership skills.
Timeline
Graphic Designer
Nuneaton Signs
05.2023 - 01.2024
Sales Executive
We Buy Any Car
08.2022 - 05.2023
Cafe Worker
Greggs
03.2019 - 08.2022
Team Member
Tesco Extra
10.2018 - 01.2019
Trampoline Supervisor
Red Kangaroo Trampoline Park
02.2018 - 10.2019
Hotel Waiter
Best Western Hotel
09.2017 - 02.2018
Bachelor of Arts - Graphic Design
Coventry University
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