Forkhan Mahmud Shuvo
Bankstown,NSW
Summary
Adept at fostering customer satisfaction and workplace safety, my tenure at Hot Rocks Charcoal Chicken honed my shift planning and cash handling skills. Demonstrated ability to manage high-pressure situations and maintain service excellence, underscoring my commitment to operational efficiency and team communication.
Overview
2
2
years of professional experience
Work History
Shift Runner
Hot Rocks Charcoal Chicken
11.2024 - Current
- Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Maintained a safe and clean working environment by enforcing company policies and procedures.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Front of House Employee
Frango charcoal
10.2023 - 12.2024
- Helped guests at tables when in need of assistance.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Kitchen Assistant
Macelleria
06.2023 - 10.2023
- Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts.
- Cleaned and maintained work areas, equipment and utensils.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Education
Bachelor Of Information Technology - Information Technology
Victorian Institute of Technology
Sydney, NSWSkills
- Customer service focus
- Workplace safety
- Shift planning
- Cash handling proficiency
Timeline
Shift Runner
Hot Rocks Charcoal Chicken
11.2024 - Current
Front of House Employee
Frango charcoal
10.2023 - 12.2024
Kitchen Assistant
Macelleria
06.2023 - 10.2023
Bachelor Of Information Technology - Information Technology
Victorian Institute of Technology
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