Foroogh Hosseini
Adelaide,SA
Summary
Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Conatur Migration Service
Adelaide, SA
03.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Customer Service Cashier
Ford Dry-cleaners
Adelaide, SA
03.2017 - 11.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Completed file maintenance log for price discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
English as a Second Language Teacher
Pishgaman School
Rasht, Iran
04.2015 - 01.2017
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Administered and graded tests and assignments to evaluate student progress.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Developed activities and integrated technology to diversify instruction.
- Educated students in basics of English grammar and conversational speaking.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Improved instruction methods by using various assessment tools and strategies.
- Created new lesson plans based on course objectives.
- Emphasized critical thinking through small group activities.
- Documented student attendance and progress against goals.
- Created monthly academic status reports based on in-depth student evaluations.
- Assisted department head in establishing daily schedules, curriculum and ESL activities.
- Coordinated communication between students and school administration to create culturally-sensitive learning environment.
- Coordinated language immersive field trips that allowed students to associate knowledge with real-world experiences.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Facilitated class discussion to help students work through questions and expand understanding.
Human Resources Assistant
Aria Hospital
Rasht, Iran
04.2009 - 09.2011
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Assisted with on-boarding process of 9 new hires in 2 years.
- Improved productivity initiatives while coordinating itineraries and scheduling appointments.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Set up orientations and initial training for new employees.
- Tracked various statistics and kept detailed records to support human resources department.
Education
Ph.D. - Applied Linguistics
University of South Australia
Adelaide, SA03.2022
Master of Arts - Linguistics
University of Science Malaysia
Malaysia07.2012
Bachelor of Arts - Teaching English As A Second Language (ESL)
Azad University of Rasht
Iran08.2009
Skills
- Responding to Difficult Customers
- Customer Retention Strategies
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Call Documentation
- Customer Inquiry Response
- Telephone Management
- Cash Register Operations
Timeline
Customer Service Representative
Conatur Migration Service
03.2021 - 02.2022
Customer Service Cashier
Ford Dry-cleaners
03.2017 - 11.2019
English as a Second Language Teacher
Pishgaman School
04.2015 - 01.2017
Human Resources Assistant
Aria Hospital
04.2009 - 09.2011
Ph.D. - Applied Linguistics
University of South Australia
Master of Arts - Linguistics
University of Science Malaysia
Bachelor of Arts - Teaching English As A Second Language (ESL)
Azad University of Rasht
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