Forrester Sadler
Melbourne,VIC
Summary
With extensive experience in customer service, athlete testing, managerial work, mentoring, and coaching, I have developed strong leadership skills and excelled in collaborating with individuals from diverse backgrounds. I possess excellent written and verbal communication skills, as well as computer literacy, enabling me to thrive in high-pressure environments while meeting strict time and financial constraints.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Advisor/Customer Service Coordinator
Unilodge Victoria University
11.2024 - Current
- Working with a team to provide residents with the best experience throughout their stay
- Ensuring policies and procedures are being followed by residents
- Reception duties involving handling resident enquiries, emails, phone calls and additional administration work
- Organising and running events for residents with the ResLife Program
- Assisted students in handling tough situations to resolve problems
- Interacted with over 70% of all residents weekly as part of the Project 100 Initiative
- Utilising social media to promote events reflecting the UniLodge brand
Performance Tester
Rookie me
10.2024 - Current
- Test developing athletes in several fitness tests
- Working in a team to set up and pack up events to maximise efficiency in the running of testing days
- Ensured high standards of testing compliance were followed at all times regarding testing protocol
Online Department Manager
Woolworths Supermarket
02.2021 - 07.2022
- Oversaw online order fulfillment and preparation for a store operating with online sales of $120,000/week
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Effectively rostered three weeks in advance, and operated below budget
Student Mentor
BioLab
10.2017 - 10.2018
- Assisting in running and mentoring programs for school-aged students
- Administration work including input in session planning, the completion of a logbook, and email enquiries
- Organising the setup and pack up of events
Education
Master of Sport And Exercise Science - Leadership, Sport Integrity, Research
Victoria University
Melbourne, VIC06-2025
GRADUATE CERTIFICATE OF BUSINESS ADMINISTRATION - Leadership, Marketing, Finance and Design Thinking
Royal Melbourne Institute of Technology
Melbourne, VIC11-2020
Bachelor of Exercise And Sport Science (HONOURS) - Sport Psychology
Deakin University
Waurn Ponds, VIC11-2019
Bachelor of Exercise And Sport Science - Exercise science; sport science; health promotion; sport psychology
Deakin University
Waurn Ponds, VIC11-2018
Skills
- Communication
- Leadership
- Microsoft Office
- Data analysis
- Social media: Meta, X
- Crisis management
- Safety practices
- Client relationship management
- Teamwork and collaboration
- Problem-solving
Certification
- Certificate III/IV in Fitness
- First Aid Certification, expires November 2027
- Mental Health First Aid, expires November 2027
- CPR/AED Certification, expires November 2025
- Victorian Driver's License
- Employee Working With Children Check
Timeline
Residential Advisor/Customer Service Coordinator
Unilodge Victoria University
11.2024 - Current
Performance Tester
Rookie me
10.2024 - Current
Online Department Manager
Woolworths Supermarket
02.2021 - 07.2022
Student Mentor
BioLab
10.2017 - 10.2018
Master of Sport And Exercise Science - Leadership, Sport Integrity, Research
Victoria University
GRADUATE CERTIFICATE OF BUSINESS ADMINISTRATION - Leadership, Marketing, Finance and Design Thinking
Royal Melbourne Institute of Technology
Bachelor of Exercise And Sport Science (HONOURS) - Sport Psychology
Deakin University
Bachelor of Exercise And Sport Science - Exercise science; sport science; health promotion; sport psychology
Deakin University
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