Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fotini Kladis

Thomastown,VIC

Summary

Dynamic professional with a proven track record at RACV Insurance, excelling in claims resolution and client relationship management. Known for exceptional problem-solving skills and a friendly demeanor, I effectively prioritized large caseloads, ensuring timely updates and fostering trust. Committed to delivering outstanding customer service while maintaining attention to detail in all tasks.

Overview

32
32
years of professional experience

Work History

Jims Laundry Services Franchise

Jims Group
06.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Work effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Manage all aspects of the business including invoicing, social media, dealing on a daily basis with new clients and booking in jobs, customer complaints and training for all new franchisees in Victoria and some interstate.

Claims Consultant in Total Loss

RACV Insurance
03.2012 - 08.2013
  • Before I left this job I was offered a promotion as a Team Manager but had to decline due to pregnancy.
  • Met all expectations and finalised all claims needed and assisted other consultants in completing their daily tasks.
  • Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
  • Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
  • Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
  • Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
  • Reviewed policy applications for accuracy, identifying errors that could impact future claims processing or payouts.
  • Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
  • Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.
  • Liaised with the Investigations department professionals and other specialists during claim investigations to obtain necessary information for accurate evaluations.

Workers' Compensation Administrator

QBE Insurance
08.2011 - 02.2012
  • Examined claims forms and other records to determine insurance coverage.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Entered and authorised invoices for payments
  • Liasing closing with doctors to ensure claim weren't fraudulent.

English Teacher

McLaren English Learning
02.2009 - 06.2011
  • Developed innovative lesson plans to engage students in English language learning for students between the ages of 5 and 8.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Kept classroom organized, clean and safe for students and visitors.
  • Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.

Head Chef / OH&S Manager / Administrator

Fronditha Aged Care
05.2001 - 01.2009
  • Managed all aspects and staff in kitchen, laundry and cleaning departments.
  • Ensured all OH&S requirements were according to legislation to promote a safe workplace
  • Completed all administration whilst admin staff either sick or on annual leave.
  • Worked very closely with nursing staff to ensure all residents dietary requirements were met.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Trained kitchen, laundry and cleaning staff to perform various preparation tasks under pressure.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Hired, managed, and trained kitchen staff.
  • Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.

Chef Apprentice/Manager

Glendal Foods
11.1999 - 04.2001
  • Assisted with regular menu updates, refining dish offerings based on customer feedback and market trends.
  • Maintained a well-organized workstation to minimize downtime between orders and ensure seamless food preparation processes.
  • Expanded culinary repertoire through continuous learning of new techniques and cuisines under the guidance of experienced chefs.
  • Collaborated with head chef to develop innovative menu items, attracting new customers and increasing restaurant reputation.
  • Supported head chef with catering events, providing exceptional service and unique culinary experiences for clients.
  • Contributed to an increase in repeat business by consistently delivering outstanding dishes that exceeded guest expectations.
  • Ensured strict adherence to food safety guidelines, maintaining a clean and safe work environment at all times.

Manager

Hungry Jack's
05.1993 - 11.1999
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Completion Of V.C.E - Year 12 1995

Brunswick Secondary College
Brunswick, VIC

International English Teachers License - Bilingual Education

Australian Training Academy
Melbourne, VIC
06.2008

Certificate III In Hospitality - Hospitality

NMIT Preston Tafe
Preston, VIC
12.2002

Skills

  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Organization and time management
  • Decision-making
  • Multitasking Abilities
  • Computer skills
  • Active listening
  • Problem resolution
  • Verbal communication

Languages

Greek
Full Professional

Timeline

Jims Laundry Services Franchise

Jims Group
06.2021 - Current

Claims Consultant in Total Loss

RACV Insurance
03.2012 - 08.2013

Workers' Compensation Administrator

QBE Insurance
08.2011 - 02.2012

English Teacher

McLaren English Learning
02.2009 - 06.2011

Head Chef / OH&S Manager / Administrator

Fronditha Aged Care
05.2001 - 01.2009

Chef Apprentice/Manager

Glendal Foods
11.1999 - 04.2001

Manager

Hungry Jack's
05.1993 - 11.1999

Completion Of V.C.E - Year 12 1995

Brunswick Secondary College

International English Teachers License - Bilingual Education

Australian Training Academy

Certificate III In Hospitality - Hospitality

NMIT Preston Tafe

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Fotini Kladis