Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amira Harrouk

Sydney,NSW

Overview

18
18
years of professional experience
1
1
Certification

Work History

Childcare Director

Weldon Children's Services
North Strathfield, NSW
05.2024 - 10.2024
  • Developed, implemented and monitored policies and procedures to ensure the safety of all children in care.
  • Organized and supervised staff recruitment, training and performance management.
  • Maintained accurate records of children's attendance, health information and developmental progress.
  • Provided guidance for parents on child development issues.
  • Coordinated daily activities such as meals, rest periods, outdoor playtime and learning activities.
  • Resolved conflicts between staff members or between staff and families.
  • Created a safe, nurturing environment for children by providing appropriate supervision of their activities.
  • Enforced rules to promote positive behavior among children under care.
  • Conducted regular meetings with staff to discuss strategies for improving quality of childcare services.
  • Monitored financial budgets related to childcare operations.
  • Assisted with the preparation of grant applications for funding opportunities.
  • Reviewed licensing regulations regularly to maintain compliance standards.
  • Inspected facilities regularly to ensure cleanliness and safety requirements are met.
  • Participated in community events that promoted early childhood education awareness.
  • Implemented innovative programs designed to enhance cognitive development among young learners.
  • Communicated with parents and fostered strong professional relationships.
  • Launched marketing campaigns and events to attract community members and increase enrollment.
  • Managed school's social media accounts to promote positive image to area families.
  • Reviewed and evaluated programs for compliance with state, local and federal regulations.
  • Trained, managed and motivated employees to promote professional skill development.
  • Monitored student progress and assisted students and teachers with resolving problems.
  • Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
  • Determined allocations of funds for staff, equipment and authorized purchases.
  • Recruited, trained and evaluated staff and recommended personnel actions for programs and services.

Childcare Director

BIG Childcare
Glenfield , NSW
07.2022 - 04.2024
  • Developed, implemented and monitored policies and procedures to ensure the safety of all children in care.
  • Organized and supervised staff recruitment, training and performance management.
  • Maintained accurate records of children's attendance, health information and developmental progress.
  • Provided guidance for parents on child development issues.
  • Coordinated daily activities such as meals, rest periods, outdoor playtime and learning activities.
  • Resolved conflicts between staff members or between staff and families.
  • Created a safe, nurturing environment for children by providing appropriate supervision of their activities.
  • Enforced rules to promote positive behavior among children under care.
  • Conducted regular meetings with staff to discuss strategies for improving quality of childcare services.
  • Monitored financial budgets related to childcare operations.
  • Developed marketing plans to increase enrollment numbers in the program.
  • Assisted with the preparation of grant applications for funding opportunities.
  • Reviewed licensing regulations regularly to maintain compliance standards.
  • Inspected facilities regularly to ensure cleanliness and safety requirements are met.
  • Implemented innovative programs designed to enhance cognitive development among young learners.
  • Communicated with parents and fostered strong professional relationships.
  • Monitored compliance with state, federal and company regulations, standards and requirements.
  • Hired, mentored and monitored qualified childcare staff.
  • Oversaw daily activities and programs to educate and socialize participants.
  • Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Reviewed and evaluated programs for compliance with state, local and federal regulations.
  • Trained, managed and motivated employees to promote professional skill development.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
  • Determined allocations of funds for staff, equipment and authorized purchases.
  • Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.

Fast Food Worker

El Jannah
Liverpool, NSW
08.2021 - 07.2022
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Operated cash register to process customer payments accurately and efficiently.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Replenished beverages throughout shift ensuring availability at all times.
  • Provided quality customer service by adhering to company policies and procedures.
  • Followed health department regulations regarding food storage temperatures and sanitation guidelines.
  • Checked expiration dates on products prior to stocking shelves or serving customers.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
  • Trained new employees on job duties and safe operation of kitchen equipment.
  • Collaborated with other team members to ensure timely completion of tasks.
  • Complied with all local health codes and regulations concerning food preparation and handling.
  • Regularly checked inventory levels for restocking needs.
  • Operated cash register and received payment from customers in cash or credit form.
  • Kept customer and food preparation areas clean and well-organized.
  • Served orders to customers at windows, counters and tables.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Measured ingredients according to specified recipes to reduce waste.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Scrubbed and polished counters to remove debris and food.
  • Directed patrons to restrooms and other amenities within facility.

Warehouse Worker

ALDI
Prestons, NSW
06.2019 - 02.2020
  • Maintained stock levels in accordance with company policies.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Assembled orders according to customer requests.
  • Operated scanners, computers, and other equipment to track orders.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Transported goods to designated areas within the warehouse facility.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Assisted in packaging and labeling of products for shipment.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.

Educator

Community Kids Bass Hill
Bass Hill
06.2017 - 02.2019
  • Ensured compliance with state laws governing child care centers.
  • Supported staff members in ensuring compliance with local regulations pertaining to child care programs.
  • Kept detailed records of child care tasks performed each day including feeding schedules, nap times, diaper changes.
  • Ensured compliance with local child care regulations and standards.
  • Assisted parents in developing child care plans that met their individual needs.
  • Ensured compliance with applicable local laws regarding child care services.
  • Maintained knowledge of various child care programs and public and private agencies and navigated services on behalf of families.
  • Performed light housekeeping tasks related to child care such as cleaning up after meals or tidying up toys.
  • Ensured compliance with state regulations related to child care operations.
  • Planned and implemented age-appropriate activities for children in a child care setting.
  • Assisted parents with selecting appropriate child care options that meet their needs.
  • Assisted with the development of individual child care plans for each child.
  • Attended staff meetings to discuss new policies or procedures related to childcare services.
  • Attended training sessions related to case management topics such as child welfare laws, trauma-informed care principles or cultural competency practices.
  • Observed children during playtime and reported any issues or concerns to lead childcare worker.
  • Maintained daily records of attendance and behavior of each child in care.
  • Provided nursing care plans for children with chronic medical conditions including asthma, diabetes, cystic fibrosis, cancer.

Educator

Active Kids
Narwee
02.2016 - 07.2017
  • Created a safe, comfortable learning environment for students by establishing positive relationships with them.
  • Organized activities and resources to promote student engagement in learning.
  • Provided appropriate feedback on work, behavior, and attitude towards learning.
  • Collaborated with colleagues to share best practices in teaching methods.
  • Encouraged critical thinking skills among students through problem-solving activities.
  • Engaged parents in their children's education by providing regular updates about academic performance and classroom activities.
  • Facilitated discussions with students on current topics related to course material.
  • Established expectations for student behavior while maintaining an atmosphere of mutual respect.
  • Managed and organized class records and reports.
  • Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
  • Made special accommodations to integrate students with ADD, ADHD and other learning disabilities.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Remained calm and patient in student interactions to support individual growth and development.

Trainee

Jenny's Kindergarten
Riverwood
06.2011 - 07.2012
  • Conducted research on best practices in employee training procedures.
  • Collaborated with team members to create a comprehensive social media strategy.
  • Proofread documents before submitting them for review.
  • Ensured compliance with state regulations governing childcare facilities.
  • Ensured compliance with health regulations related to childcare services provision.
  • Attended workshops related to childcare best practices and methods of instruction.
  • Provided childcare and monitored children's activities.
  • Attended staff meetings and trainings related to childcare topics.
  • Maintained up-to-date knowledge regarding childcare best practices.
  • Attended classes or workshops related to childcare whenever possible.
  • Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
  • Collaborated with other members of the childcare team in order to provide quality care.
  • Kept records of attendance, accidents and any other incidents that occurred during childcare sessions.
  • Assisted families in finding resources needed to meet their specific needs related to childcare services.

Crew Member

Mc Donalds Casula
Casula , NSW
06.2006 - 10.2009
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Served food quickly for positive guest experiences.
  • Packed fast food products in approved containers, cups, and bags.
  • Stocked shelves and cases with new or transferred items.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

Diploma Early Childhood & Care

Unique College of Technology
Bankstown, NSW
10-2024

Early Childhood Education

Unique College of Technology
Bankstown, NSW
09-2024

Cert III Children's Services

Macarthur Community College
Liverpool, NSW
08-2012

Higher School Certificate

Lurnea High School
Liverpool, NSW
09-2010

Skills

  • Program assessment
  • Compliance procedures
  • Regulatory knowledge
  • Administrative Functions
  • Professional ethics
  • Staff hiring
  • Curriculum Planning
  • Staff Management
  • Self Motivation
  • Team building
  • Professionalism
  • Staff Supervision
  • Active Listening
  • Activity Planning
  • Multitasking
  • Time Management
  • Strategic Planning
  • Staff Recruiting
  • Early Childhood Education
  • Teamwork and Collaboration
  • Decision-Making
  • Excellent Communication
  • CPR Certified
  • First Aid Certification
  • Effective Communication
  • Toileting and feeding
  • Communication Skills
  • Time management abilities
  • Goal Setting
  • Program Planning
  • Relationship Building
  • Team Collaboration

Certification

  • First Aid in Education & Care Setting
  • CPR Training
  • WWCC- Working with Children Check
  • Identify and Respond to Young Children at Risk
  • Child Protection Refresher 2023
  • Food Handlers Basic
  • The Laws & Regulations for Nominated Supervisors
  • Food Handlers Supervisors

Languages

English
Professional
Arabic
Full Professional

Timeline

Childcare Director

Weldon Children's Services
05.2024 - 10.2024

Childcare Director

BIG Childcare
07.2022 - 04.2024

Fast Food Worker

El Jannah
08.2021 - 07.2022

Warehouse Worker

ALDI
06.2019 - 02.2020

Educator

Community Kids Bass Hill
06.2017 - 02.2019

Educator

Active Kids
02.2016 - 07.2017

Trainee

Jenny's Kindergarten
06.2011 - 07.2012

Crew Member

Mc Donalds Casula
06.2006 - 10.2009
  • First Aid in Education & Care Setting
  • CPR Training
  • WWCC- Working with Children Check
  • Identify and Respond to Young Children at Risk
  • Child Protection Refresher 2023
  • Food Handlers Basic
  • The Laws & Regulations for Nominated Supervisors
  • Food Handlers Supervisors

Diploma Early Childhood & Care

Unique College of Technology

Early Childhood Education

Unique College of Technology

Cert III Children's Services

Macarthur Community College

Higher School Certificate

Lurnea High School

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Amira Harrouk