Fouadi Ajaya
Bankstown,NSW
Summary
Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level Border force officer position. Ready to help team achieve safety and efficiency throughout the operation
Overview
2
2
years of professional experience
1
1
Certification
Work History
Airport Operations Agent
Hawaiian Airlines
02.2024 - Current
- Enhanced on-time performance by efficiently managing aircraft turnaround processes.
- Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures.
- Collaborated with airline partners to maintain positive relationships and ensure seamless coordination of activities.
- Monitored Movement of passengers, baggage, cargo and fuel through out turn around process of aircraft
Airline Supervisor
AirAsia
12.2023 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve one team on time departure.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Evaluated staff performance and provided coaching to address inefficiencies.
Load Control Agent
AirAsia
05.2022 - Current
- Optimized aircraft weight and balance by diligently calculating load distribution.
- Ensured timely departures by coordinating effective communication with diverse airport teams.
- Collaborated closely with pilots regarding last-minute changes or adjustments needed for successful flight operations.
- Minimized risks associated with overloading or uneven distribution of cargo through meticulous attention to detail during planning stages.
Airline Customer Service Agent
Air New Zealand
05.2022 - 12.2023
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
Education
Certificate IV in Accounting And Bookkeeping - Accounting
Tafe
Sydney, NSW11.2019
High School Diploma -
Al Sadiq College
Greenacre, NSW09.2018
Skills
- Superior customer service
- Exceptional communication
- Detail Oriented
- Multitasking Abilities
- Decision-Making
- Security awareness
Availability
Monday to Sunday as well as holidays
References
- Rhonda Gharzeddine - Duty manager
0420702000
- Aadil Nabeel - Supervisor
aadilnabeel@hotmail.com
0401411523
Certification
Weight and balance license
Up to date dangerous goods certification
Up to date GSE officer certification
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Airport Operations Agent
Hawaiian Airlines
02.2024 - Current
Airline Supervisor
AirAsia
12.2023 - Current
Load Control Agent
AirAsia
05.2022 - Current
Airline Customer Service Agent
Air New Zealand
05.2022 - 12.2023
Certificate IV in Accounting And Bookkeeping - Accounting
Tafe
High School Diploma -
Al Sadiq College
Similar Profiles
TARYN LEONTARYN LEON
Operations Manager at Hawaiian AirlinesOperations Manager at Hawaiian Airlines
Mailana MattosMailana Mattos
Ramp Agent at Hawaiian AirlinesRamp Agent at Hawaiian Airlines
Shayna KauhiShayna Kauhi
Guest Service Agent at Hawaiian AirlinesGuest Service Agent at Hawaiian Airlines