Fouaina Lemana

With strong information management skills and proficient knowledge of applications, I effectively present information in various formats with great attention to detail. Prioritizing the needs of both the business and customers, I conduct target setting, profiling, and performance monitoring. As a Customer Service Representative, I excel in oral and written communication, active listening, and analytical problem-solving. Employing service-oriented behaviors, I enhance customer experiences by understanding their desires and providing customized solutions to build loyalty. With extensive experience in customer service, I am a knowledgeable and dedicated professional who excels as a solid team player with an outgoing and positive demeanor. My proven skills in establishing rapport with clients motivate me to maintain customer satisfaction and contribute to company success. Specializing in quality, speed, and process optimization, I am articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses. As an enthusiastic and customer-focused Support Officer, I take initiative to identify actions and analyze options that facilitate service improvement.

Youth Leader, Congregational Church of Samoa (EFKS Ipswich), 01/2012, 01/2013, Organising fundraising events for youth, Running and organising meetings, Scheduling youth members to bingo nights for church, Organising practices for events organised by church, Welfare checks on youth members & community.

• Ms Donna Stevenson, Senior Key Account Coordinator - User Choice, TAFE QLD, 0403 157 642
• Ms Mahia Wright, Team Leader - Customer Service, TAFE QLD, 0438 783 124
• Miss Annika Hamilton, Team Leader - Aftepay, Collection House Group, 0432 050 184