Foulton Clarke
Brisbane,QLD
Summary
Dynamic Social Worker with expertise in case management and a proven ability to build trust with clients from diverse backgrounds. Notable achievements include enhancing operational efficiency and significantly boosting customer retention rates. Highly skilled in strategic planning, problem-solving, and facilitating client development in both day programs and group home settings. Committed to delivering high-quality, cost-effective care that promotes the well-being of patients and families.
Overview
5
5
years of professional experience
Work History
Service Manager
Royalty Healthcare
Brisbane, QLD
09.2021 - Current
- Created standard operating procedures for all service functions.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Support Worker
Liberty Health service
Brisbane , QLD
01.2020 - 11.2021
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Maintained and developed community relationships to support various client referrals.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Provided emotional support and companionship to enhance clients' well-being.
- Maintained detailed and confidential client records in compliance with privacy regulations.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
- Assisted in the development of social skills through group activities and one-on-one interactions.
Education
Diploma - Business Management
BCA Nation Training Group
Pyrmont, NSW03-2018
Diploma - Community Services
Captain Cook College
Nundah08-2015
Skills
- Standard operating procedures
- Customer service
- Team management
- Project management
- Regulatory compliance
- Performance evaluation
- Conflict resolution
- Process improvement
- Effective communication
- Problem solving
- Time management
- Performance reviewing
- Workplace safety
- Service quality management
References
References available upon request.
Timeline
Service Manager
Royalty Healthcare
09.2021 - Current
Support Worker
Liberty Health service
01.2020 - 11.2021
Diploma - Business Management
BCA Nation Training Group
Diploma - Community Services
Captain Cook College
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