Fozia Abdullah
Sydney,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Customer Service Assistance
Target
05.2022 - Current
- Kept customer spaces clean, neat and organized for maximum appeal.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Protected products from damage by using proper packaging and bagging techniques.
- Fulfilled customers' special requests for merchandise and delivery times.
- Cashier
- Attended to customer complaints and processed product return or replacement requests
- Kept customer spaces clean, neat and organized for maximum appeal
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Waitress
Kabul Sydney Restaurant
04.2019 - 12.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
Education
High School Diploma -
Holroyd High School
Greystanes, NSW11.2023
Skills
- Operational Efficiency
- Product Promotion
- Invoice Preparation and Processing
- Account Withdrawal
- Good Communication Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Customer service and assistance
Certification
Principals Awards - Recognizes a student that strives for excellence . This student is devoted, hardworking, enthusiastic, reliable and dependable, and able to get along well with other students.
Timothy Adams Memorial Award - For student who portray these characteristics through out all areas in school Courage, Resilient and Compassion
Languages
Persian
Native or Bilingual
Dari
Native or Bilingual
English
Professional Working
Additional Information
School Vice Captain
SRC member since Year 7
Peer Support Leader
Volunteer teacher
Fundraiser
sports coach
ABCN Scholar
Timeline
Retail Customer Service Assistance
Target
05.2022 - Current
Waitress
Kabul Sydney Restaurant
04.2019 - 12.2021
High School Diploma -
Holroyd High School
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