Francisca Troncoso
Melbourne,VIC
Summary
Professional retail specialist with strong focus on customer satisfaction and sales optimization. Adept at engaging with customers, understanding their needs, and providing tailored solutions to enhance their shopping experience. Known for strong team collaboration, adaptability, and achieving sales goals while maintaining high standards. Skilled in inventory management, product knowledge, and effective communication.
Positive and friendly individual with strong commitment to providing exceptional customer service. Possesses keen understanding of food safety and sanitation practices, combined with excellent communication and multitasking abilities. Dedicated to creating memorable dining experiences that leave guests satisfied and eager to return.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
51 Lennox Street
12.2023 - 05.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales Advisor
Coastal Hops
09.2022 - 02.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Developed long-lasting client relationships by providing exceptional customer service.
Cosmetic Beauty Advisor
Farmacias Ahumada
08.2021 - 09.2022
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
- Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
- Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Led group workshops covering topics like makeup application techniques, skincare regimens, and seasonal beauty trends.
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Protected store assets and inventory via loss prevention procedures.
- Guided customers towards appropriate products based on their specific skin type, tone, and preferences.
- Followed up with customers to increase satisfaction with purchases and services.
Retail Sales Worker
Discoveryland
03.2021 - 08.2021
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Cultivated an inclusive shopping atmosphere for diverse clientele by demonstrating cultural sensitivity when interacting with customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor of Science - Early Childhood Education
Pontifical Catholic University Of Chile
Santiago, Chile07-2022
Skills
- Attention to Detail
- Warm and Friendly
- Team Player
- Positive and professional
- Reliable and Responsible
- Adaptable and Flexible
- High Energy and Stamina
- Cleaning and sanitizing
- Problem-Solving
- Organizational Skills
- Cool Under Pressure
- Decision-Making
- Teamwork and Collaboration
- Hospitality service expertise
- Team Leadership
- Cleanliness
- Service Quality
- Table Setting
- Memory retention
- Personal hygiene
- Sales Techniques
- Hospitality and accommodation
- Serving expertise
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
51 Lennox Street
12.2023 - 05.2024
Sales Advisor
Coastal Hops
09.2022 - 02.2023
Cosmetic Beauty Advisor
Farmacias Ahumada
08.2021 - 09.2022
Retail Sales Worker
Discoveryland
03.2021 - 08.2021
Bachelor of Science - Early Childhood Education
Pontifical Catholic University Of Chile
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