Frances Biddulph-Amaral
Townsville,QLD
Summary
Versatile Youth Justice Executive Director focused on promoting mission and increasing effectiveness of key strategies, programs and reform. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
I am an accomplished Youth Justice Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
I am a confident and pragmatic professional with solid experience in leadership roles. across Youth Justice. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
I am Youth Justice Executive Director with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Persistent leader eager to continue to lead and grow organizations within the Department of Youth Justice.Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I am determined to succeed in the Senior Executive Director role as a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Executive Director, Cleveland YDC
Department Youth Justice
11.2016 - Current
- Lead and implement strategic direction to youth detention staff and management and inspire a sense of purpose to youth detention operations in Queensland.
- Drove strategic improvements to enhance operational and organizational efficiencies
- Provide strategic advice and support to the Assistant Director-General, Youth Justice, and other senior management with respect to the delivery of youth detention operations, management of the youth detention centre and all other matters of relevance to the effective delivery or services to young people and families.
- provide strategic leadership in the implementation of contemporary practices in the delivery of services to young people in youth detention, particularly for young people with complex and multi-faceted needs.
- Ensure effective Financial management and monitoring of the team’s budget and establishment in accordance with statutory responsibilities, government priorities and departmental policies and procedures.
- Negotiate and account for budgets and resources consistent with strategic business plans and goals.
- Provide strategic leadership and management of the Centre’s services and operations, in order to achieve the goals and outcomes of youth detention in an effective and efficient manner.
- Promote and maintain partnerships with key stakeholders, including community representatives to achieve enhanced services for young people in youth detention
- Develop and maintain key relationships by enabling external involvement and access by young people’s families and friends, Indigenous Elders, community organisations and services to provide high level services to young people.
- Provide strategic advice and support to the Assistant Director-General, Youth Justice, and other senior management with respect to the delivery of youth detention operations, management of the youth detention centre and all other matters of relevance to the effective delivery of services to young people and families.
- Participate in regular consultation with unions and key stakeholders regarding the development and implementation of workplace agreements and relevant industrial instruments.
- Represent the Government and the department at high level inter and intra-Governmental forums and other departmental working parties as appropriate.
- Maintain a strategic and critical balance in providing a safe and secure detention environment, including community safety and confidence.
- Lead and implement strategic direction to youth detention staff and management and inspire a sense of purpose to youth detention operations in Queensland.
- Provide strategic leadership in the implementation of contemporary practices in the delivery of services to young people in youth detention, particularly for young people with complex and multi-faceted needs.
- Provide superior quality leadership and management to ensure the detention centre functions, services and systems of the centre are developed and operate in a coordinated, holistic and effective manner.
- Develop and implement business planning within the centre in accordance with the department’s strategic plan, goals and philosophy of youth detention, legislation and other relevant standards.
- Ensure effective management of human, financial and physical resources, ensuring a culture of client service, continuous improvement and innovation and ensuring performance outcomes are achieved to a high standard.
- Promote an accountable, fair and safe work environment through the implementation of management practices, policies and procedures, including workplace health and safety, equal employment opportunity, anti-discrimination and performance management.
- Ensure all staff understand the importance of Aboriginal and Torres Strait Islander culture and approaches to working with young people in the youth justice system.
- Contribute to building and sustaining the cultural capability, to support the vision and values of the Department and to achieve agency objectives.
- Actively contribute to the strategic management of the Department and Division as a member of the department’s Leadership Team and participate on other key governance groups as required.
- Contribute to the development of a coordinated, whole-of-government approach to service delivery and performance management through appropriate forums.
- Develop and drive cultural change with respect to systemic youth detention centre practices, processes and systems in relation to the workforce.
- Plan, organise and manage the team’s responsibilities, including fostering a professional environment to encourage commitment, ethical behaviour, staff wellbeing, skills development, professional growth and continuous improvement.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Conducted top-tier media interviews, highlighting key messages of major developments and enhancing company reputation.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Defined company roles and responsibilities to establish and enhance processes.
- Advocated for organization and company mission to raise awareness and support.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Monitored key business risks and established risk management procedures.
- Created succession plans to provide continuity of operations during leadership transitions.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Cultivated company-wide culture of innovation and collaboration.
- Managed financial, operational and human resources to optimize business performance.
- Oversaw business-wide changes to modernize procedures and organization.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Deputy Director, Cleveland Youth Detention Centre
Department of Justice and Attorney General (DJAG)
03.2016 - 11.2016
- Manage, integrate, monitor and improve secure services within the Centre with a focus on quality improvement, leadership and learning opportunities for staff whilst developing and maintaining a safe, secure and positive environment which contributes to the rehabilitation and reintegration of young people.
- provide high level leadership and management of the youth detention centre in accordance with youth justice philosophy, relevant legislation, procedures, standards and the department’s strategic plan
- provide strategic advice on effective and efficient service delivery and workforce management strategies; and the ongoing professional development and management of staff.
- responding flexibly to changing circumstances in order to achieve stated outcomes and provide support to the Executive Director
- work with young offenders, their families, government and non-government service providers and the community in the development and delivery of innovative and strategic responses to Youth Justice issues within the region
- lead the establishment and maintenance of enduring productive partnerships with carers, the community, the public and non-government sectors.
- manage the human, financial and physical resources to ensure that effective and efficient practices and systems are developed to support the delivery of outcomes.
- Undertake a transformative leadership role in translating departmental strategy into operational plans and manage human, physical and financial resources to optimise the performance of the youth detention centre and deliver agreed outcomes.
- Provide proactive high level support, strategic advice and information to youth justice management on service delivery, programs, funding and governance.
- Effectively represent the Department as required in state-wide forums ensuring effective negotiation on youth detention issues, and establish linkages with relevant stakeholders, client groups, local and regional networks
- Develop enduring service delivery partnerships to enhance cross-sectoral participation and identify issues that may impact on the successful implementation of effective management practices for Aboriginal and/or Torres Strait Islander young people, and contribute to the development of culturally appropriate practices.
- Foster a culture and philosophy of frontline service delivery, cooperation, team work, high quality people management, commitment to excellence and a professional ethic which ensures the detention centre continues to meet the department’s priorities.
- Direct the integration of evidence based residential, behaviour support, casework and health and education services and allocate and prioritise team tasks in accordance with relevant legislation, strategic objectives, policies and contemporary best practice.
- Ensure outcomes are achieved in accommodation, casework, programs (sport, recreational, therapeutic and cultural) and behaviour support teams by evaluating performance and identifying critical success factors to inform continuous improvement through these teams.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Maintain a strategic and critical balance in providing a safe and secure detention environment, and ensure a range of opportunities are provided for young peoples’ rehabilitation, transition and reintegration into the community.
- Foster an environment that enables external involvement and access, and internal practices that provide as far as possible for a normalised living and working environment in the centre taking into account the background (including any trauma) and specific needs of the Aboriginal and Torres Strait Islander and other at risk young people in detention.
- Communicate clearly and concisely translating key points into appropriate unambiguous language tailored for the team and other stakeholders and negotiate as required with a strong grasp of key issues affecting youth detention.
- Build consensus and proactively manage conflict resolution processes for young people and staff including grievances and other equity issues.
A/Deputy General Manager, TCC
Department of Justice and Attorney General
06.2015 - 08.2016
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Collaborated with cross-functional teams to develop innovative solutions.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Analyzed market trends and competitor activities to create competitive advantages.
- Formulated policies and procedures to streamline operations.
- Interacted well with stakeholders to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's operating needs and demands.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing safety and good order of the facility.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented business strategies, increasing revenue, and effectively targeting new markets in prison industry and community service programs.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
Correctional Manager
Townsville Women's Correctional Centre, (DJAG)
09.2015 - 03.2016
- Supported initiatives to prepare incarcerated individuals for life outside of institution upon release.
- Processed inmates, conducted inmate counts and responded to emergencies.
- Created therapeutic environment for inmates while maintaining order and control.
- Supervised personnel in carrying out duties to care for and maintain order in inmate population of over 300 female inmates at the Townsville Correctional Facility.
- Coordinated activities by scheduling work assignments and setting priorities.
- Preserved inmates' legal rights through trainings and interventions with correctional officers.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Monitored and confirmed compliance with safety standards and regulations.
- Participated in development of correctional policies and procedures.
- Responded to emergency situations and provided first aid following facility guidelines.
- Resolved issues and disputes between inmates professionally and respectfully.
- Coordinated responses to emergency situations arising in different prison locations.
- Enforced rules, procedures and policies to assist with management of incarcerated population.
- Worked with corrections officers to intervene in tense or hostile situations.
- Inspected housing and common use facilities for safety, cleanliness and security.
- Processed intake and release of residents and maintained records of incarceration.
- Protected residents and corrections staff through carefully developed procedures.
- Developed programs to support inmates while incarcerated.
- Developed staff and identified training needs to close knowledge and process gaps.
- Managed internal and external security of facility through frequent observations and discussions with other correctional officers.
- Managed over 150 female prison guards and 300 offenders at the Townsville Women Correctional facility.
Correctional Manager
Townsville Mens Correctional Facility, (DJAG)
03.2013 - 03.2016
- Portfolio included Detention Unit, Secure Accommodation, Female Low Open Custody, and Work Camp.
- Created therapeutic environment for inmates while maintaining order and control.
- Processed inmates, conducted inmate counts and responded to emergencies.
- Supported initiatives to prepare incarcerated individuals for life outside of institution upon release.
- Supervised personnel in carrying out duties to care for and maintain order in inmate population of over 500.
- Enforced rules, procedures and policies to assist with management of incarcerated population.
- Worked with corrections officers to intervene in tense or hostile situations.
- Processed intake and release of residents and maintained records of incarceration.
- Protected residents and corrections staff through carefully developed procedures.
- Developed programs to support inmates while incarcerated.
- Developed staff and identified training needs to close knowledge and process gaps.
- Managed internal and external security of facility through frequent observations and discussions with other correctional officers.
- Managed 250 prison guards and over 500 offenders at Townsville High Secure unit facility.
Unit Manager Accommodation, Cleveland Youth DC.
Department of Justice and Attorney General
01.2008 - 01.2013
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Coordinated nursing with other services to promote continuity of total regimen of care.
- Promoted patient independence by establishing patient care goals and taught and counselled patients, friends and family about medications and self-care skills
- Manage the security operations of the Centre, including the physical security of the centre and the security of staff, young people, contractors and visitors on centre
- Liaise with nominated centre based stakeholders and centre based teams to oversee the daily operations of the Centre relating to the management and supervision of young people involved in centre-wide activities and programs
- Contribute to the development, implementation and monitoring of young persons’ Single Case plans and their interface with security operations of the Centre
- Contribute to the coordination of infrastructure systems and issues at the Centre including building maintenance and service issues and defects and the security, fire and communications · systems ensuring the efficient and effective interface of those systems with the operation of the Centre
- Integrate the results of learning experiences from contingency testing and training. Ensure ethical and responsible decision making, accountability and transparency are followed in the daily management of the lives of young people in detention
- Appropriately monitor, review and risk manage service provision to young people and promote safe and appropriate living and working environments
- Work collaboratively with nominated functional managers to oversee the implementation of the necessary financial and human resource management roles and responsibilities to achieve and ensure effective and efficient service delivery, including rostering, mentoring frameworks, performance management and program outcomes, with consideration to occupational health and safety and workplace rehabilitation needs
- Participate as an effective member of the Centre's management team in the development; promotion and implementation of the Department of Youth Justice strategic direction, Code of Conduct, the Youth Detention Centre Policies and Procedures, the Centre's operational plans and rules, and day-to-day operational functioning issues
- Effectively lead, supervise and manage staff to ensure the development of integrated team work and professionalism and the achievement of youth detention goals and philosophies
- Promote a culture of operational service delivery that adheres to best practice standards in youth detention and supports the needs of young people in a secure environment: and
- Effectively oversee and expeditiously manage conflict resolution processes for young people and staff including grievances and other equity issues.
A/Deputy Director
Department of Communities
01.2008 - 01.2012
- Contributed to short- and long-term strategic planning and identified potential new markets, lines of business and funding opportunities.
- Delivered data outcomes to internal and external staff to drive continuous improvement and client engagement.
- Fostered improved collection and use of client and industry data for strategic business decisions and reporting.
- Liaised with legal counsel to address legal issues, contract review and governing instruments.
- Provide high level leadership and management of the youth detention centre in accordance with youth justice
philosophy, relevant legislation, procedures, standards and the department’s strategic plan - Provide strategic advice on effective and efficient service delivery and workforce management strategies; and
the ongoing professional development and management of staff - Responding flexibly to changing circumstances in order to achieve stated outcomes and provide support to
the Executive Director - Work with young offenders, their families, government and non-government service providers and the
community in the development and delivery of innovative and strategic responses to Youth Justice issues
within the regio - Lead the establishment and maintenance of enduring productive partnerships with carers, the community, the
public and non-government sectors - Manage the human, financial and physical resources to ensure that effective and efficient practices and
systems are developed to support the delivery of outcomes. - Undertake a transformative leadership role in translating departmental strategy into operational plans and manage
human, physical and financial resources to optimise the performance of the youth detention centre and deliver
agreed outcomes - Provide proactive high level support, strategic advice and information to youth justice management on service
delivery, programs, funding and governance - Effectively represent the Department as required in state-wide forums ensuring effective negotiation on youth
detention issues, and establish linkages with relevant stakeholders, client groups, local and regional networks - Develop enduring service delivery partnerships to enhance cross-sectoral participation and identify issues that may
impact on the successful implementation of effective management practices for Aboriginal and/or Torres Strait
Islander young people, and contribute to the development of culturally appropriate practices - Foster a culture and philosophy of frontline service delivery, cooperation, team work, high quality people
management, commitment to excellence and a professional ethic which ensures the detention centre continues to
meet the department’s priorities - Direct the integration of evidence based residential, behaviour support, casework and health and education
services and allocate and prioritise team tasks in accordance with relevant legislation, strategic objectives, policies
and contemporary best practice - Ensure outcomes are achieved in accommodation, casework, programs (sport, recreational, therapeutic and
cultural) and behaviour support teams by evaluating performance and identifying critical success factors to inform
continuous improvement through these teams - Maintain a strategic and critical balance in providing a safe and secure detention environment, and ensure a range
of opportunities are provided for young peoples’ rehabilitation, transition and reintegration into the community.
Foster an environment that enables external involvement and access, and internal practices that provide as far as
possible for a normalised living and working environment in the centre taking into account the background
(including any trauma) and specific needs of the Aboriginal and Torres Strait Islander and other at risk young
people in detention. - Communicate clearly and concisely translating key points into appropriate unambiguous language tailored for the
team and other stakeholders and negotiate as required with a strong grasp of key issues affecting youth detention. - Build consensus and proactively manage conflict resolution processes for young people and staff including
grievances and other equity issues.
Acting - Secure Care Manager
Department of Communities
01.2007 - 01.2008
- Manage and coordinate the development, implementation and integration of effective casework and residential services in the Cleveland Youth Detention Centre. Whilst ensure best practice standards and youth detention goals are met, in accordance with Youth Justice philosophy, relevant legislation, procedures and standards, the Department’s strategic plan; and Provide a high level of professional and practice supervision to subordinate staff.
- Lead and manage the integration of residential and casework services in a culturally appropriate manner to achieve best practice and the attainment of published goals and outcomes of youth detention.
- Provide high quality leadership and management to ensure the major component functions of the Single Case Plan (an integrated case management, residential and security framework), residential and casework services and systems of the centre are developed and operate in a coordinated,integrated and effective manner.
- Oversee the coordination of professional supervision of staff within the multi-disciplinary team.
- Through the Single Case Plan and Behaviour Development Plans, direct, implement and monitor the success of an integrated management system and framework for all young people that provides:
- an environment of positive living and learning experiences;
- opportunities to address offending behaviour and rehabilitative, vocational and re-integrative programs and services; and opportunities to meet the support needs of young people.
- As part of the centre management team, maintain a strategic and critical balance in providing a safe and secure detention environment, community safety and confidence and ensure that a range of opportunities are provided for young peoples’ rehabilitation and reintegration into the community. As part of the centre management team, develop and implement operational planning within the centre in accordance with the Department’s Strategic Plan, Service Level Agreements, the goals and philosophy of youth detention, legislation and other relevant standards.
- Maintain and foster an environment that enables external involvement and access, and internal practices that provide as far as possible for normalised living and working environments in the centre.
- Actively participate in and contribute to the good governance and objectives of the directorate and Department.
Acting - Manger Monitoring & Compliance
Department of Communities
01.2005 - 01.2008
- The over all purpose of this position is to provide high level support, advice and co-ordination to the Centre Manager and to assist with compliance, review, inspection and monitoring (accountability) responsibilities of Cleveland Youth Detention Centre.
- To oversight and coordinate the internal information advices and flow to the Centre Manager to ensure that all accountability matters are dealt with expeditiously.
- To provide high level administrative support, advice and services to the Centre Manager in order to respond efficiently to external and Departmental requests related to accountability matters
- To develop correspondence, memorandums and comprehensive and regular reports concerning the compliance, review, inspection and monitoring accountabilities in Youth Detention Centres in consultation with other senior management team members
- On behalf of the Centre Manager to provide high level of liaison to Youth Detention clients including the Director, Youth Detention Operations, regional and Youth Justice Service’s community area offices, legal agencies, advocacy services and the Commission for Children and Young People and Child Guardian concerning compliance, review, inspection and monitoring and other associated matters.
- Undertake specific project work at the request of the Centre Manager related to the effective compliance, review, inspection and monitoring processes and other associated matters relating to the centre.
- As required assist with audits related to compliance, review, inspection and monitoring responsibilities of the Youth Detention Centre.
- Provide advice and assistance to line areas in respect of internal control issues, audit processes, compliance with legislation, professional standards, and audit related issues.
- Assist in the facilitation of the Centre’s Risk Management Plan.
Unit Leader Accommodation
Department of Communities
01.1997 - 01.2008
- Oversee the daily operations of the centre's accommodation units relating to the management and supervision of residents.
- Manage the security operations of the Centre, including the physical security of the centre and the security of staff, young people, contractors and visitors on centre
- Liaise with nominated centre based stakeholders and centre based teams to oversee the daily operations of the Centre relating to the management and supervision of young people involved in centre-wide activities and programs
- Contribute to the development, implementation and monitoring of young persons’ Single Case plans and their interface with security operations of the Centre
- Contribute to the coordination of infrastructure systems and issues at the Centre including building maintenance and service issues and defects and the security, fire and communications· systems ensuring the efficient and effective interface of those systems with the operation of the Centre
- Integrate the results of learning experiences from contingency testing and training. Ensure ethical and responsible decision making, accountability and transparency are followed in the daily management of the lives of young people in detention
- Appropriately monitor, review and risk manage service provision to young people and promote safe and appropriate living and working environments
- Work collaboratively with nominated functional managers to oversee the implementation of the necessary financial and human resource management roles and responsibilities to achieve and ensure effective and efficient service delivery, including rostering, mentoring frameworks, performance management and program outcomes, with consideration to occupational health and safety and workplace rehabilitation needs
- Participate as an effective member of the Centre's management team in the development; promotion and implementation of the Department of Youth Justice strategic direction, Code of Conduct, the Youth Detention Centre Policies and Procedures, the Centre's operational plans and rules, and day-to-day operational functioning issues
- Effectively lead, supervise and manage staff to ensure the development of integrated team work and professionalism and the achievement of youth detention goals and philosophies
- Promote a culture of operational service delivery that adheres to best practice standards in youth detention and supports the needs of young people in a secure environment
- Effectively oversee and expeditiously manage conflict resolution processes for young people and staff including grievances and other equity issues.
Acting - Operations Manager
Department of Families Youth and Community Care
01.1999 - 01.2000
- Manage and oversee the security operations, intervention strategies, and contingencies in accordance with operational procedures and standards identified for Youth Detention Centre Operations.
- Manage the security operations of the Centre, including the physical security of the centre and the security of staff, young people, contractors and visitors on centre
- Liaise with nominated centre based stakeholders and centre based teams to oversee the daily operations of the Centre relating to the management and supervision of young people involved in centre-wide activities and programs
- Contribute to the development, implementation and monitoring of young persons’ Single Case plans and their interface with security operations of the Centre
- Contribute to the coordination of infrastructure systems and issues at the Centre including building maintenance and service issues and defects and the security, fire and communications systems ensuring the efficient and effective interface of those systems with the operation of the Centre
- Integrate the results of learning experiences from contingency testing and training. Ensure ethical and responsible decision making, accountability and transparency are followed in the daily management of the lives of young people in detention
- Appropriately monitor, review and risk manage service provision to young people and promote safe and appropriate living and working environments
- Work collaboratively with nominated functional managers to oversee the implementation of the necessary financial and human resource management roles and responsibilities to achieve and ensure effective and efficient service delivery, including rostering, mentoring frameworks, performance management and program outcomes, with consideration to occupational health and safety and workplace rehabilitation needs
- Participate as an effective member of the Centre's management team in the development; promotion and implementation of the Department of Youth Justice strategic direction, Code of Conduct, the Youth Detention Centre Policies and Procedures, the Centre's operational plans and rules, and day-to-day operational functioning issues
- Effectively lead, supervise and manage staff to ensure the development of integrated team work and professionalism and the achievement of youth detention goals and philosophies;
- Promote a culture of operational service delivery that adheres to best practice standards in youth detention and supports the needs of young people in a secure environment: and
- Effectively oversee and expeditiously manage conflict resolution processes for young people and staff including grievances and other equity issues.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
Acting- Human Resource Officer
QCOR
01.1998 - 01.1999
- Design and maintain an effective staffing roster in accordance with standards and policy.· Participate as an effective member of the Youth Detention Centre’s Management Team in the development, promotion and implementation of the department’s strategic direction, and the Youth Detention Centre’s Operational Plans.
- Coordinate and monitor the implementation of staff performance and employee complaints management procedures and provide high level advice and support to the Director, Youth Detention Centre on performance issues.
- Oversee the duties of the Youth Detention Centre’s Workplace Health and Safety Officer as prescribed under the Work Health and Safety Act 2011.
- Assist in the management and monitoring of ill or injured staff, coordinate their workplace rehabilitation and actively assist in their timely return to work.
- Manage and coordinate the centre’s recruitment and selection processes and records.
- Participate with the staff from Youth Justice Capability and Learning Unit in the design, development, implementation and evaluation of training and development programs, including mentoring and coaching systems, competency based training for staff and ensuring accurate and up-to-date training records are maintained.
- Ensure the Youth Detention Centre's training and development methodologies are consistent with current organisational strategy and training and development policy and approaches.
- Contribute to ensuring that legislative requirements of the Industrial Relations Act, Workcover Queensland Act, Environmental Protection Act, Anti-Discrimination Act, Equal Opportunity in Public Employment Act, and Departmental policies and procedures are implemented and adhered to within the centre.
- Manage the rostering processes in order to meet operational requirements consistent with the approved staff establishment and monitor the centre’s use of staff compared to establishment levels and approved leave management arrangements.
- Maintain the centre’s establishment management processes and records and manage the processing of leave and other payroll functions.
- coordinate key human resource activities within the Youth Detention Centre, requiring high levels of communication and consultation and negotiation with all key stakeholders within the detention centre in developing, implementing and monitoring these key human resource strategies and processes
Unit Leader Accommodation
Department of Families, Youth Community Care
01.1997 - 01.1998
- Seconded to attend CYDC for the purpose of establishing a 'Young Women's' Accommodation Section.
- Oversee the daily operations of the centre’s accommodation units relating to the management and supervision of residents ensuring resident behavioural standards are maintained and appropriate rewards, sanctions and consequences are administered in line with the centre’s behaviour development process.
- On a shift-by-shift basis, manage staff and coordinate the delivery of centre-wide services and activities for young people and ensure these services are integrated with residential, casework and programs services.
- Assist with the development, documentation and maintenance of effective and efficient operating procedures and systems which provide for a positive learning environment that is secure and safe.
- Provide relevant and timely input and feedback into supervision, monitoring and performance of Youth Workers and Section Supervisors that contributes to performance assessment by relevant Unit Managers.
- Provide on-the-job mentoring and competency based training to deliver quality services to young people in detention.
- Assist with the development of emergency and contingency plans, including organising the training, trialling and testing of these plans, and in monitoring their adequacy and appropriateness to ensure the centre’s response to incidents is timely, effective and appropriate.
- Monitor and maintain the functionality of all security processes and mechanisms within the Centre including developing and maintaining a process for conducting security system checks in accordance with centre procedures and practices.
- Liaise with Section Supervisors and other staff to facilitate the development of effective management practices for young people and the delivery of a range of client related services.
- Manage the deployment of Centre staff as required, including monitoring staff attendance, arranging the smooth transition of shift changes, and identifying and responding to potential staff shortages.
- Arrange, coordinate and monitor the safe and secure movement of young people outside of th centre on escort, transfer or for other approved purposes.
- Oversee movements of young people and monitor population counts.
- Liaise with external agencies and the community (Police, Courts, Child Safety, families and other relevant stakeholders).
- Maintain current knowledge and understanding of all relevant Public Service, Departmental and local policies, procedures and guidelines to ensure legislative responsibilities and lawful requirements are met.
- Contribute to Behaviour Development Plans for young people when required.
- Actively participate in and contribute to the good governance and objectives of the directorate and Department.
Section Supervisor
Families Youth Services / and Queensland Corrective Service Commission
01.1995 - 01.1997
- Supervise the immediate staff (youth workers) in accommodation arrangements.
- The role of the Section Supervisor is to develop, coordinate, monitor and supervise activities of Youth Workers in the delivery of services to young people in detention, and monitor at a unit level the implementation and delivery of the intervention strategies identified in resident young people’s Single Case Plan.
- Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
- Monitored production targets to meet company and customer demands.
- Liaised with manager to discuss adverse trends and identify and resolve production issues.
- Coordinated safety improvement activities and training to promote safety awareness.
- Oversaw projects, equipment and manpower needs to properly allocate resources and training.
- Developed production schedules to maintain sufficient shift coverage.
- Conducted performance reviews to identify employee strengths and encourage professional development opportunities.
- Assisted with new processes and product planning to facilitate rollout.
- Collaborated with Multi-discipline teams / internal teams to streamline operations across materials handling operational needs of organisation in accordance with safety and security requirements,
- Oversee and supervise all Detention Youth Worker staff with the centre.
- Implement, maintain, and assist in the development of, procedures for the supervision and direct care of young people in detention that provide for a secure, safe and positive environment for young people. Oversee the provision of quality interaction between staff and young people in the unit. Ensure high standards of cleanliness, safety and security are maintained within the unit.
▪ As part of a multi-disciplinary team, monitor young people’s progress in addressing their case needs as identified in their Single Case Plan by maximising opportunities for them to attend programs and other activities, by role modelling appropriate behaviour, overseeing the implementation of the behaviour development system and ensuring it is applied in a fair and equitable manner, by monitoring their daily behaviours, and by assisting young people in developing and progressing their rehabilitative and reintegration processes and strategies.
▪ Provide relevant and timely feedback in the supervision and performance monitoring of Youth Workers to inform on the job mentoring as well as contributing to individual performance assessments conducted by the Unit Manager and relevant Shift Supervisor.
▪ Ensure consistent unit operations through the development of information sharing and teamwork development strategies.
▪ Prepare reports and records in an accurate and timely manner using both manual and computerised systems.
▪ Assist in the development and testing of contingency plans and procedures to ensure that the centre’s response to incidents is timely, effective and appropriate.
▪ Liaise with Shift Supervisors and Unit Managers to assist the development and oversee the implementation of effective young person management practices and the delivery of a range of client-related services.
Youth Officer
Department of Family Services Aboriginal Islander Affairs
01.1994 - 01.1995
Community Development Employment Programs (CDEP) Wage Clerk
St Paul's Island Community Council
01.1989 - 01.1990
- Responsibility to manage the financial salaries of employees of the Torres Strait Island council.
Commercial Artist
National Parks Wild Life
01.1988 - 01.1989
Education
Executive Challenge Academy
Diploma of Corrective Services Administration (CSC50101) - undefined
01.2007
Bachelor of Community Welfare -
James Cook University, Townsville
12.2003
Diploma Applied Science (Community and Human Services) - undefined
01.1996
Diploma of Arts v - Commercial Art - undefined
01.1992
Skills
As a leader in Queensland Government, I have displayed outstanding judgement, high-level integrity, strong agility to adapt to a constantly changing environment, with strong achievement orientation, and excellent community and negotiation skills My strengths are displayed and demonstrated daily in my current Executive Director role:
Performance through Vision
Leads strategically with vision
Navigates complex, ambiguous and political environments
Leads change with agility
Operates across boundaries
Engages with ideas, innovation and risk
Performance through Results
Manages organisational performance
Manages internal and external relationships
Builds organisational capability
Inspires individual and team commitment in the pursuit of results
Performance through Accountability
Models professional and ethical behaviour
Displays courage in the provision of advice and decision making
Applies sound corporate governance
Commits to personal development
Formaldepartmentalqualificationstraining
- Certificate IV Training and assessment (TAA40104) - Institute Counseling &Community Studies
- Certificate in Complaints Management - QLD Ombudsman
- Certificate in Financial Management - Corporate and Executive Services
- Certificate in Budget Management and Reporting - Corporate and Executive Services
- Certificate in Practical Public Sector Writing - Institute Public Administration Australia
- CMC Investigative Training Techniques - QLD Crimes Misconduct Commission
- Front Line Management Training - Corporate and Executive Services
- Practical People Management Training - QPS Commission
- Professional Assault Response Training - Professional Group Facilitators
- Youth Detention Escort Officer Training - Department Corrective Services
- Case Management Officer Training - Corporate and Executive Services
- Suicide Awareness and Prevention Facilitator - Youth Detention Services
- Work Place Assessor Certificate - Department of Communities
- Single Case Plan – Tool Kit Training - Department of Communities
- “Changing Habits Reaching Targets” (CHART) Training - Department of Communities
- Integrative Client Management Training ICMS - Department of Communities
- The Leadership in Action Program (12mth coaching Scott Stein)
Participationachievementsaccomplishments
- Member of the “CYDC Redevelopment Project Team” 2010
- Member of the “Department of Communities Policy and Review Team” 2010
- Member of “Detention Centre Operations Information Systems (DCOIS)”- IT Working 2010-2011
- Member of the “CYDC Organizational Restructuring Review Working Party 2008
- Member of the ‘CYDC Redevelopment Project Team’ 2003 -2004
- Development and Implementation of “CYDC Behavioral Development Model’ 2012
- Development and Implementation of “CYDC Positive Behavior Support” (PBS) 2012
- Development and implementation of “CYDC Unit Based Management Model” 2012
- Development and implementation of “CYDC Leave Management Policy” - 2011
- Development and implementation of “CYDC Special Interest Young People Register” 2011
- Development and implementation of the CYDC Celebrating Success Initiative 2010
- Development and implementation of The Secure Care Frame Work program 2007-8
- Development and Implementation of “CYDC Behavioral Development Privilege System”- 2007
- Development and implementation of Supervisor Training “Workforce Management Training” 2007
- Development and implementation of the Behavioral Development Committee 2004
Demonstratedability
Advanced written, interpersonal and organisational communication skills and abilities and demonstrated success in negotiating and achieving organisational outcomes.
Demonstrationofcommunicationskillsparticipatorymanagementpractice
- Disaster Management and Recovery as acting Deputy Director for CYDC, I was responsible for leading a team of managers during Cyclone Yassi ( February 2011) – planning and coordinating the evacuation of staff and young people from CYDC to Townsville Women’s Correctional Centre.
- Emergency Contingency /Critical Incident Management – Whilst working as Accommodation Manager, Deputy General Manager and Deputy Director both within CYDC and in Adult Correctional facilities I have managed and coordinated high level leadership during critical incident management events e.g. Incidents of riotous behaviours, wilful damage, staff assaults, medical emergencies, roof top incidents, self-harming, absconding’s, sexual assaults, attempted escapes, and on one such occasion an incident of attempted murder.
- I have also directed and coordinated emergency contingencies; where unlawful assemblies, involving high risk adult offenders had barricaded themselves within accommodation units. I have also, on numerous occasions facilitated the role of Incident Commander and have provided Flash Briefs, Investigative Reports and Incident Review and Evaluations to QCS Central Office. As well as Coordinated / Approved External Escorts, Reintegration Work Party and emergency LOA’s.
- Senior Management Meetings – I actively participate and engage with senior staff (Executive Directors, Director Generals and Regional Directors) within Queensland Corrective Services and Justice and Attorney General Department –During these times I have been required to lead and manage information and correspondence relating to Operational issues within both facilities.
- I have provided authoritative and expert advice on operational, strategic and project management related knowledge, in order to contribute and deliver on to best outcomes for young people, prisoners and staff within each centre.
- Conflict Resolution / Change Management – I direct and coordinate these processes with young people, prisoners and staff at each Centre, particularly during times of critical incident debriefings, crisis interventions and personnel management. I have been significantly involved in overseeing and coordinating processes of HR and workforce management, including providing expert advice on managing underperformance, disputes resolution, and providing direction to senior staff during professional supervision and change management processes.
- I have lead multidisciplinary teams in developing cultural appropriate practices, forward planning and strategic decision in areas such as policy development, best practice principles and service delivery. Examples include Developing the CYDC Behaviour Development Model within Youth Detention, Unit Based Management Model and the TWCC Structured Day and Meaningful Activities Model
Facilitatoroftrainingprograms
- Suicide Risk Prevention
- Behaviour Development Model
- Section Supervisor Training
- Youth Worker Induction Training
- Communication with Adolescence
- Code of Conduct
Appointedinvestigator
I have assisted in investigations; specifically with Misconduct and Prevention Unit, Ethical Standards, QLD Police, and QCS Investigation Teams. These processes have linked to managing complaints, incidents involving staff, young people and offenders. My expertise and knowledge in Youth Detention Operations and Adult Corrections has assisted in managing sensitive issues and delivering on effective leadership within each environment.
Recruitmentselectionprocess
I have been actively involved in recruitment processes for over twenty years, I have also assisted in interview panel participation. I have also been requested to participate on internal panels within and external to government departments and non-government organisations. I have provided strategic advice on appointment considerations, workforce management needs and staffing structures.
Consultativecommittees
- Building and Infrastructure Project teams
- CYDC Aboriginal and Torres Strait Islander Advisory Committee
- Local consultative offender groups
- Resident Consultative Committee within the Youth Detention Centre
Inspectorateinterviewmeetings
I have coordinated and lead the process of Assessment and feedback for Detention Centre Operational Standards as required by Youth Detention Operations Branch, Chief Inspector Reviews in adult corrections, and Operation Performance Reviews within detention.
Abilitytoproducecomprehensivebriefssubmissionsreports
- Comprehensive memorandums
- Regular reports relating to compliance, review, inspection and monitoring accountabilities in youth and adult custodial Centres
- Commission for Children and Young People and Child Guardian (Community Visitor Reports)
- Business Contingency and Continuity Planning
- Governance and Accountability Framework
- Quality Assurance Reporting and continuous improvement
Voluntaryemploymenthistory
- 10/2001, 01/2002, FUTO - National Welfare Organization, Volunteer Humanitarian Officer, East Timorese, Becora, East Timor
- 01/2003, 04/2003, FUTO - National Welfare Organization, Volunteer Humanitarian Officer, East Timorese, Becora, East Timor
Sportingrecreationalinterests
Member of the Coral Sea Outrigger rowing club, and also a member of the Open Women’s Race Team.
Currentreferees
- Ms Kristine Winter, Deputy General Manager, Townsville Womens Correctional Centre, (07) 47998444, 0416421537
- Mr. John Francis - Jones, General Manager, Townville Correctional Complex, (07) 47998444, 0419821343
Phone
0412097269, (07) 44215194
Additional Information
Voluntary Employment History
Volunteer Humanitarian Officer - October 2001 - 3 months / January 2003- 3 months
FUTO - National Welfare Organization
East Timorese, Becora, East Timor
(Humanitarian Organization funded by United Nations Relief Program – post the Military and Civil War in 1999)
Role and Responsibility
Humanitarian Officer based in Becora - Dili, East Timor Headquarters. Responsible for the management and distribution of the welfare goods and services sector. (Logistics) Responsible for coordination and management of a team of multidisciplinary staff, (e.g. educators, welfare staff, medical services, builders – local and international volunteers) - who’s objective and service focus was to identify specific need for individuals, families, and communities within the East Timorese villages and districts. I was also responsible for overseeing the process of assessment, planning and implementation of logistical requirements; as well as ensuring safe delivery of goods and services. Security and safe management practices including monitoring and evaluation of distribution of International Aid donations.
Sporting and Recreational Interests:
As a women of mixed heritage ( Papua New Guinea and German decent) I am a member of the Coral Sea Outrigger rowing club, and also a member of the Open Women’s Race Team. I consider myself to be physically fit and very competition. I am a dedicated team played and have previous sponsored the purchase of a new surf OC6 canoe. I also had the pleasure of accepting the responsibility of formally naming the new canoe at the naming and blessing ceremony. This ceremony was conducted on the Strand in the presence of both Aboriginal and Torres Strait Islander, Polynesian, Melanesian and Micronesian community elders. I also participate in community find raising events for the sport.
Timeline
Executive Director, Cleveland YDC
Department Youth Justice
11.2016 - Current
Deputy Director, Cleveland Youth Detention Centre
Department of Justice and Attorney General (DJAG)
03.2016 - 11.2016
Correctional Manager
Townsville Women's Correctional Centre, (DJAG)
09.2015 - 03.2016
A/Deputy General Manager, TCC
Department of Justice and Attorney General
06.2015 - 08.2016
Correctional Manager
Townsville Mens Correctional Facility, (DJAG)
03.2013 - 03.2016
Unit Manager Accommodation, Cleveland Youth DC.
Department of Justice and Attorney General
01.2008 - 01.2013
A/Deputy Director
Department of Communities
01.2008 - 01.2012
Acting - Secure Care Manager
Department of Communities
01.2007 - 01.2008
Acting - Manger Monitoring & Compliance
Department of Communities
01.2005 - 01.2008
Acting - Operations Manager
Department of Families Youth and Community Care
01.1999 - 01.2000
Acting- Human Resource Officer
QCOR
01.1998 - 01.1999
Unit Leader Accommodation
Department of Communities
01.1997 - 01.2008
Unit Leader Accommodation
Department of Families, Youth Community Care
01.1997 - 01.1998
Section Supervisor
Families Youth Services / and Queensland Corrective Service Commission
01.1995 - 01.1997
Youth Officer
Department of Family Services Aboriginal Islander Affairs
01.1994 - 01.1995
Community Development Employment Programs (CDEP) Wage Clerk
St Paul's Island Community Council
01.1989 - 01.1990
Commercial Artist
National Parks Wild Life
01.1988 - 01.1989
Executive Challenge Academy
Diploma of Corrective Services Administration (CSC50101) - undefined
Bachelor of Community Welfare -
James Cook University, Townsville
Diploma Applied Science (Community and Human Services) - undefined
Diploma of Arts v - Commercial Art - undefined
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