Frances Boseley
Sydney,NSW
Summary
Experienced professional adept at improving customer satisfaction through prompt issue resolution and effective communication. Skilled in maintaining accurate records, analyzing feedback, and implementing strategies to enhance client experience. Exceptional time management and organizational abilities ensure efficient task completion and successful coordination of appointments and events. Dedicated to providing compassionate support to individuals with disabilities or mental health challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Assistant
Freelance
09.2020 - Current
- Reduced document search time by 20% through efficient filing techniques.
- Maintained calendars and scheduled over 50 appointments weekly with 95% accuracy.
- Achieved and maintained a 95% customer satisfaction rating while handling 50 daily inquiries.
- Enhanced communication efficiency by reducing email response time by 30%.
- Successfully coordinated travel arrangements, resulting in a 15% reduction in expenses.
- Attained a 98% satisfaction rate from participants at quarterly events attended by 100+ employees, demonstrating meticulous attention to detail.
Customer Relations Specialist
Freelance
02.2018 - 12.2024
- Proven in enhancing customer satisfaction through prompt issue resolution and practical solutions.
- Experienced in conducting performance reviews, achieving a 10% improvement in service delivery metrics over six months.
- Proficient in maintaining accurate client interaction records, resulting in a 30% reduction in processing time and a 25% increase in operational efficiency.
- Skilled in analyzing feedback and implementing strategies to improve customer experience, leading to a 30% decrease in complaints and a 20% increase in retention rates.
- Demonstrates excellent verbal and written communication skills, facilitating precise and effective communication.
- Efficient time management ensures completion of all tasks within deadlines.
- Self-motivated and accountable, consistently exceeding expectations with a strong sense of personal responsibility and commitment to excellence.
Mortgage Sales Associate
Australian Credit And Finance
01.2017 - 11.2017
- Conducted comprehensive financial analysis for each client to determine eligibility for loan programs, ensuring responsible lending practices.
- Mentored new Mortgage Sales Associates, sharing best practices and helping them become successful members of the team.
- Managed a consistent pipeline of applications while maintaining strict adherence to deadlines and target closing dates.
- Organized educational seminars for potential borrowers, increasing awareness about available mortgage options and boosting application rates.
Education
Certificate IV Mental Health - Community And Youth Services
TAFE NSW
Dubbo, NSW11.2024
University Preparation Program - Science
University of New South Wales
Sydney, NSW11.2023
High School Diploma -
Elizabeth College
Hobart, TASSkills
- Strong Multitasking and Organizational Skills
- Strong Communication Skills
- Record Keeping
- Compassion and Empathy
- MS Office
- Data Confidentiality
- Problem-solving abilities
- Active Listening
- Dispute Resolution
- Valid Driver's License
Certification
- Certificate of Completion: 'Quality, Safety and You' - NDIS Worker Orientation Module | Date of Completion: February 26, 2024
- Risk Management for Infectious Agents and Diseases | Australian Commission on Safety and Quality in Healthcare NHHI | Date of Completion: April 12, 2024
- Working with Children Check (WWCC)
- National Police Check
- First Aid Certificate
LinkedIn Learning Certificates:
- Excel Essential Training | Completed: October 26, 2023
- Microsoft Planner Essential Training (Top skills covered: Project management software) | Completed: October 20, 2023
- Administrative Professional Foundations (Top skills covered: Administrative assistance) | Completed: October 20, 2023
Timeline
Personal Assistant
Freelance
09.2020 - Current
Customer Relations Specialist
Freelance
02.2018 - 12.2024
Mortgage Sales Associate
Australian Credit And Finance
01.2017 - 11.2017
Certificate IV Mental Health - Community And Youth Services
TAFE NSW
University Preparation Program - Science
University of New South Wales
High School Diploma -
Elizabeth College
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