Frances Jackson
Belmont
Summary
Transformational leader with over 10 years of experience in executive management and social reform, dedicated to enhancing the lives of individuals with disabilities in Australia. A strong commitment to driving change within the disability sector is demonstrated through a focus on mentoring, continuous learning, and improvement, ensuring participants remain at the center of decision-making processes. Expertise in strategic business planning, process optimization, and organizational change fosters a collaborative approach that enhances team engagement and performance. Recognized for adaptability and exceptional communication skills, cultivating a positive team culture that consistently delivers measurable outcomes in dynamic environments.
Overview
2026
2026
years of professional experience
Work History
Executive Level 1 APS
National Disability Insurance Agency
01.2013 - Current
- 2023-Currently Assistant director Operational Engagements and agreements team.
- Guardian Portal- Project
- Data sharing agreements- Negotiations
- stakeholder representative internal projects
- 2023- Jan-Feb assistant director operations CSN
- Assistant Director Projects PED July 2022- January 2023
- responsible for researching developing and writing National delivery specific training for new National Delivery Team Leaders as part of a specialist project team.
- facilitation of pilot “moments that matter” training PACE conversations
- Assistant Director Complex Support Needs Pathway 2019-2022
- Assistant Director Newcastle and Charlestown Service Delivery 2014- 2019
- Manage high performing virtual team of APS 6 across Northern NSW
- Engage with stakeholders across mainstream interfaces both on a single participant basis and as an executive and subject matter expert in executive interface meetings on a process and policy level.
- identified development opportunities for learning and development at an individual, team, state and branch level.
- Created and facilitated bespoke training for internal and external stakeholders.
- Utilization of Data and agency systems to manage individual, team and state performance to meet Branch and agency KPI and business needs flexibly.
- Representation of CSN branch or NSW/ACT CSN in working groups to progress consistency and compliance with process and procedures and policy including HR, L&D, KPI, quality and strategic design.
- Engagement and liaison with service delivery and enabling services in NDIA at a local, regional and national level.
- Education regarding CSN internally and externally.
- Consultation on complex planning options internally and externally as a Subject Matter Expert.
- APS 6 Planner: Charlestown trial site NSW 2013-2014 Assessing eligibility, building funded supports based on person centered disability support needs.
- Ageing Disability and Home care 2007-2013
- Case Manager: linking people with intellectual disability to mainstream and disability support needs.
- Previous Roles include Job capacity assessor Mission Australia, Job support trainer mission Australia, manager/training adult literacy and numeracy Mission Australia
- Job search and communications, careers, and education for women teacher TAFE NSW
- Yr. 10 equivalent and disability support teacher TAFE NSW. Yr. 11 and 12 English and modern History TAFE NSW
Acting Director
National Disability Insurance Agency
2023 - Current
Acting opportunities at EL2 Level
- 2025 Operational Engagement and Agreements team 5 days, Intergov. Agreements April/September 4 weeks, 2020 EL2 CSN NSW/ACT and CYP
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Education
MBA - HR specialization
University Of Newcastle
01.2018
Master of Disability Studies - undefined
University Of Newcastle
01.2007
Graduate Certificate of Education - Disability studies
University Of Newcastle
01.2006
Skills
- Strategic networking skills
- Long-term strategic planning
- Clear and concise communication
- Analytical decision-making
- Staff coordination
- Workflow efficiency
Accomplishments
- Built agreements team and operating rhythm to work on two major projects. Worked collaboratively and coordinated with ADA and legal team to set strategy and align goals for S&T data sharing. ensured reporting to whole of agency progress each fortnight to keep the CEO up to date with this priority project. Negotiating persuasively with states and territories to enter into a data sharing agreement between the states and the NDIA. first data sharing agreement signed in July 2025 after the last round of negotiations recommenced in 2023.
- represent the branch as business owner and external state government stakeholders and internal multidisciplinary team to create the guardian data model and guardian portal. meet regularly with external stakeholders and anticipated and responded to internal and external stakeholders needs. set priorities for each work area and lead coordinated responses including SLT papers and reports.
- Key stakeholder representative for the CSN in the transition from institutionalization to community for large residential transition project. stakeholders included, Public and Private Guardians, Provider, Community housing and NSW State disability and kanangra staff and management. recognising shared agendas and collaborated to achieve a mutually beneficial outcome for the providers and the participants.
- Built and maintained internal and external stakeholders network such as: Office of the public Guardian, Police, Ambulance, Department of Communities and Justice, NSW and QLD Health and Mental Health. Service delivery EL1 and EL2, AAT team, TAB and TAPS, MASCO team, complaints, CEO Office, Provider and community engagement teams and SDA, SIL Teams.
- Actively represent the agency in Integrated service response meetings regarding complex support needs participants, subject matter representative children and young people and Mental health forums with NSW department of justice and children and NSW health Hunter and Sydney.
Affiliations
- Australian HR Institute (MAHRI Member)
- Equal Futures Project Inc. (founding committee member and chair of IWD sub-Committee) https://theequalfuturesproject.com/
- University of Newcastle Alumni (member)
- University of Newcastle (Peer Mentor2018-2020)
Timeline
Executive Level 1 APS
National Disability Insurance Agency
01.2013 - Current
Master of Disability Studies - undefined
University Of Newcastle
Graduate Certificate of Education - Disability studies
University Of Newcastle
Acting Director
National Disability Insurance Agency
2023 - Current
MBA - HR specialization
University Of Newcastle
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