Frances Kinna
Melbourne,VIC
Summary
Highly organised and detail-orientated aspiring professional with a strong work ethic. Skilled at collaboration, communication and decision making. Hard working employee with great knowledge and willingness to take on any task.
Overview
5
5
years of professional experience
Work History
First Nations Inclusion Worker/Educational Support Staff Member
Northern Bay College
09.2022 - 01.2024
- Conferred with parents and staff to discuss educational activities and policies.
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Monitored student progress and assisted students and teachers with resolving problems.
Front of House Team Member
Sailors Rest
11.2022 - 01.2024
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Worked with managers to report and resolve customer issues or concerns.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Sales Assistant
South Point Garden Supplies
11.2020 - 01.2024
- Helped customers locate products and answered any questions they might have about products, availability and pricing.
- Maintained records related to sales, returns and inventory availability.
- Assisted customers with prompt and polite support in-person and via telephone.
Executive Assistant
Willett Marketing
11.2021 - 11.2022
- Drafted and proofread correspondence and reports for professionally issued communications.
- Supported new and ongoing projects, analysed data and performed administrative tasks for executive staff.
- Researched executive business operations to compile information into detailed reports.
Sales Assistant
Cotton On
11.2021 - 03.2022
- Helped customers find specific products, answered questions and offered product advice.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Built and maintained relationships with peers and upper management to drive team success.
Front of House Team Member
That Place
01.2019 - 01.2021
- Greeted and talked pleasantly with customers to promote positive image for business.
- Explained menu items, took orders and delivered food courses according to instruction.
- Worked with managers to report and resolve customer issues or concerns.
Education
Associate Degree - Fashion And Textile Merchandising
RMIT University
Brunswick, VICSkills
- Collaboration
- Decision Making
- Communication
- Organisation
- Relationship Building
- Enthusiasm for a Challenge
Timeline
Front of House Team Member
Sailors Rest
11.2022 - 01.2024
First Nations Inclusion Worker/Educational Support Staff Member
Northern Bay College
09.2022 - 01.2024
Executive Assistant
Willett Marketing
11.2021 - 11.2022
Sales Assistant
Cotton On
11.2021 - 03.2022
Sales Assistant
South Point Garden Supplies
11.2020 - 01.2024
Front of House Team Member
That Place
01.2019 - 01.2021
Associate Degree - Fashion And Textile Merchandising
RMIT University
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